COVID-19 FAQs

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Coronavirus/Covid-19 FAQs

General

Can I still train?

Yes, so long as you follow government instruction.

In England, you should minimise time spent outside your home, but you can leave your home to exercise and take part in informal and organised sport and physical activity. Always check that it’s safe to travel before you set out to take part in sport or recreation.  For more information please see our detailed guidance documents. 

In Scotland, the government announced a 'Stay at Home' order from Monday 4 January which means you must stay at home as much as possible.  By law, in a level 4 area (mainland Scotland), you are required to stay at home except for essential purposes. All island communities currently in Level 3 should continue to use our existing Protection Levels Guidance when planning and delivering activity.

View the update from Triathlon Scotland here and view the Triathlon Scotland guidance here

In Wales, you are allowed to exercise in isolation or with people from within your household or support bubble. You are not permitted to travel to exercise so any activity should begin and end at your home. 

View the Welsh Triathlon guidance here

Can I still go open water swimming?

In England, open water swimming venues are permitted to open from the 29th March if they adhere to government guidance. Wild swimming is permitted either alone, with the people that you live with or have formed a support bubble with or with one person from another household. However, given the water temperatures at this time of year, we advise that you take safety precautions and do not swim alone.

In Scotland, restrictions are different depending on where you live so please check what restrictions are in place in your local area.

In Wales, open water swimming venues are currently closed. Wild swimming is permitted either alone, with the people that you live with or have formed a temporary extended household with. However, given the water temperatures at this time of year, we advise that you take safety precautions and do not swim alone.

 

What does Covid-19 Secure events and activities mean?

Covid-19 Secure means that the provider must deliver and host their event or activity adhering to Covid-19 guidelines, focused on social distancing and increased hygiene, in line with government and NGB regulations.

Will the guidelines be revised in the future?

We will be keeping a close eye on the implementation of the guidelines and may update these. Should the Covid-19 threat level change we will also amend guidance and possibly suspend sanctioned activities.

What support is available for businesses who are suffering financial losses as a result of Covid-19?

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Events

When are events able to take place?

In England, event permitting was allowed from Monday 29 March 2021 and events are now taking place.

In Scotland, event permitting has been suspended until at least Monday 26 April 2021 (except Islands currently in Level 3) .

In Wales, event permitting has been suspended until at least Friday 22 April 2021.

What measures are being put in place for participant safety at events?

British Triathlon has developed specific Covid-19 requirements focused on the practical implementation of the key government measures of social distancing and increased hygiene. Event organisers need to demonstrate their application of these additional requirements as part of the permitting process to be issued with a permit.

This means that whatever swim, bike, run format you take part in you will do so in an individual, draft illegal/non-drafting time trial format so that you maintain a socially distanced ‘group of one’ at all times. It is anticipated that this will be the format until such time as there is no government requirement for social distancing.

Additionally, for no less than the first four weeks after public indoor pools are open, all events that have a swim segment will be non-competitive with no placings/prizes to protect participant welfare by ensuring that all people have uninterrupted access to all three disciplines.

Is the AJ Bell World Triathlon Leeds in June going ahead?

After the postponement of the event in 2020, British Triathlon and the stakeholders of the AJ Bell World Triathlon Leeds are pleased to confirm the race is scheduled to go ahead on 5 – 6 June 2021.

Please visit https://leeds.triathlon.org/ for further information

Will I get a refund on my event entry fee?

If the event is not run directly by British Triathlon, we are unable to comment on event specific refund policies.  Please refer to your event entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly.

For information about refunds from the AJ Bell World Triathlon Leeds, please refer to their own website at https://leeds.triathlon.org/

Will my event get rescheduled?

Please refer to your individual event organiser for this information.  

What measure is the government taking to support our sport and small business such as event organisers?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

British and Home Nation Championships

A British or Home Nation National Championship has been cancelled, will it be rescheduled to another date this year?

No, due to the complexity of awarding championships and potential inequality to some athletes and event organisers, if a championship race is cancelled it will not be rescheduled in 2021. Events with championship status that are cancelled in 2021 will carry this status forward to the equivalent event in 2022.

What if I can’t travel to a British or Home Nation National Championship event due to a travel restrictions?

The championship results will be awarded according to the results of the athletes racing on the day at the event. It is not possible to make provision for athletes who have not been able to attend for any reason.

GO TRI Events

How long are GO TRI Events cancelled for?

In England, event permitting was allowed from Monday 29 March 2021 and events are now taking place.

In Scotland, event permitting has been suspended until at least Monday 26 April 2021 (except Islands currently in Level 3) .

In Wales, event permitting has been suspended until at least Friday 22 April 2021.

Will my GO TRI Event get rescheduled?

From 29th March, British Triathlon will be relaunching its GO TRI programme across all elements and types. Focus initially will be on cycling and running outdoors, with other elements coming into operation as the roadmap timeline develops and more facilities begin to open. 
Please refer to your individual event organiser information regarding your event.  Where possible, we are working with event organisers to rearrange all cancelled GO TRI Events in line with current restrictions.

Will I receive a refund on my GO TRI Event entry fee?

GO TRI Events are not delivered directly by British Triathlon, so we are unable to comment on specific refund policies. Please refer to your event organiser’s entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly. You can find your event organiser details via your GO TRI Event entry confirmation email.

GO TRI Active Sessions

How long are GO TRI Active sessions suspended for?

In England, event permitting has been suspended until at least Sunday 28 March 2021. 

In Scotland, event permitting has been suspended until at least Monday 26 April 2021 (except Islands currently in Level 3) .

In Wales, event permitting has been suspended until at least Friday 22 April 2021.

 

Will I receive a refund on my GO TRI Active session entry fee?

Yes, you will receive a refund for the GO TRI Active session, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of sessions and events cancelled at the moment and it will take some time to work through them all.

I booked on to a block of GO TRI sessions which have already started. The remainder of the sessions have been cancelled or postponed, can I have a refund?

Yes, you will receive a refund for the GO TRI Active sessions that have not yet taken place, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

You will not be refunded for sessions that have already taken place.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

Can I transfer from one GO TRI Active session to another?

No, you will need to cancel your place and start a new booking for your new session.

How can I get in contact with GO TRI?

Please email info@gotri.org and we will be happy to help you.

GO TRI Local

Will the next GO TRI Local events proceed?

We are working with our event organisers to confirm the new dates for the GO TRI Local events. Please keep your eyes on the GO TRI search page or email info@gotri.org for more information about GO TRI Local.

How can I continue my GO TRI journey?

Please visit the GO TRI website for lots of tips and ideas to continue your triathlon journey . You may also be interested in our article with Top Tips for Running at Night.

Club and Coached Sessions

Can clubs run club-led sessions for members?

In England:
•    Club-led/ coached sessions can commence outdoors for all from Monday 29 March 
•    Organised indoor coaching for juniors can commence from Monday 12 April
•    Organised indoor coaching for adults can commence from Monday 17 May
All dates are the earliest those activities may resume and are subject to change should the Government’s Roadmap change.


In Scotland, from 12 March
•    Organised outdoor swim, bike, run activity is permitted. Such activity is subject to exemption from household rules as detailed within Triathlon Scotland guidance.


In Wales, from Saturday 13 March
•    Four people from two different households can meet outdoors for socially distanced local exercise
•    The exercise must take place locally
•    No face-to-face club activity is permitted
•    Facilities remain closed
•    No group rides and group runs are permitted


All coaching and club-led activities must comply with the published coaching ratios for the activity and the level of qualification held by the coach/ activator.


Virtual and online sessions are able to continue.

Can clubs and/or coaches support the delivery of school/college/university curriculum sport/physical activity delivery?

From Monday 29 March coaching in educational settings In England can take place both within the curriculum and as part of out of school hours provision of all kinds. Any delivery must be Covid-safe and comply with the guidelines of both Triathlon England and the educational institution.


Indoor coaching for out of school hours sessions in English schools will be able to commence from Monday 12 April, at the earliest.

Will the club affiliation process still continue during this period?

Yes. Please continue to go through this process as normal.

Can clubs and coaches start up/begin virtual activity to members/participants?

Yes, absolutely. Please continue to engage members in any virtual activity, remembering that coaches should only deliver activity they are qualified to (for example, strength and conditioning activity)

Are GO TRI Active sessions still going ahead?

In England, event permitting was allowed from Monday 29 March 2021 and events are now taking place.

In Scotland, event permitting has been suspended until at least Monday 26 April 2021 (except Islands currently in Level 3) .

In Wales, event permitting has been suspended until at least Friday 22 April 2021.

Where can I find out what help I can get as a club who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

DBS Process

Can I still apply for or update my DBS?

Yes. We would encourage you to do this in preparation for when coaching activity resumes. Please remember to take Covid-19 secure precautions when meeting with your identity verifier. These will normally be: both wearing a face covering, maintaining social distancing, good hand hygiene before and after handling documentation and either meeting outdoors or in a well-ventilated space. Individuals who are additionally vulnerable due to Covid -19 should consider their own safety before arranging a validation meeting.

Why does the verification have to be face-to-face? Why can’t a video call be allowed where both individuals can see each other and documents can be shown online?

Consideration was given to making use of videos calls in line with DBS guidance. However, British Triathlon has decided against this option because it would not be possible to ensure that every document shared in this way would be clear enough for identification purposes. The DBS requires any organisation using this method to subsequently ensure they have viewed all original hard copy documents as soon as face-to-face verification was enabled, and this would place an additional burden on the voluntary workforce.

Membership

During the current circumstances are members covered with personal accident benefit for training at home, such as on training kit like turbos or running on a treadmill?

Provided your membership includes the personal accident benefit (Core, Core Coach, Ultimate and Ultimate Coach memberships only), this benefit will continue to operate should a member injure themselves whilst training at home, and provided members are following the most recent government guidance.

Can we freeze membership or get a discount?

Unfortunately, freezing membership is something we are unable to administer, as well as refunds beyond our 14 day policy. We absolutely understand that race licences are a key driver to taking out membership, however all other elements of membership still apply. For example the insurance that you have through your membership still covers you for training which currently, under Government advice, you can still do once a day whether that is a run or bike ride.

Community is more important now than ever and we promise to keep you connected, and motivated through this time. You will still have access to all the great discounts from our partners and we are working hard currently to give extra value to membership by means of virtual racing, and support with indoor training activities. Every penny of membership goes back into the sport, so it's vital we stick together to keep afloat, we really appreciate your support at this difficult and uncertain time.

In light of this season’s races being cancelled - will our Public Liability and Personal Accident Insurance still be valid if we are not training for a specific race?

All membership types cover you for training insurance. Please refer to the specific details in your membership insurance policy – this can be found at www.britishtriathlon.org

The policy will continue to respond in the usual way for both liability and personal accident cover. We are in unprecedented times at the moment, so usual training plans and routines cannot be completed. However, members are still covered to train, even if it isn’t towards a specific event, due to the fact there aren’t any at present.   

Members must be clearly out in the kit that they would usually train in (i.e. not on a lunchtime cycle break in jeans) and a training plan could also be used as evidence. However, members must also be adhering to Government guidelines. The most recent government instruction is that you may leave the house to go for a run, walk or cycle once a day. You must exercise alone or with members of your household.

 

I am a British Triathlon member. Am I still insured to compete at a non-permitted British Triathlon event?

Membership only covers you for insurance at British Triathlon sanctioned events, which means events that are permitted by us or sanctioned by us (World Triathlon/Europe Triathlon registered events, IRONMAN etc). If you choose to participate in an event that is not permitted by British Triathlon or one that has had the permit withdrawn (i.e. before 7 July), your insurance will be null and void for the event.

Does my coaching insurance cover me for delivering remote coached sessions?

Any coaching carried out must be undertaken within the remits of your coaching qualification and current government guidance, and you must hold the relevant level membership to cover you.

In respect of any coaching or instruction that is undertaken remotely, it is strongly recommended that the insured coach should:

1.         at the commencement of the session, advise participants:

  •  that by participating they are doing so at their own risk;
  • a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before they participate;
  • to avoid activities if they have, or suspect they may have any current health concerns, injuries, aches and pains;
  • avoid the use of blades, weapons or sharp instruments of any description;
  • avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;

2.         ensure that sessions are conducted for the benefit of existing members/participants/contacts only who have demonstrated sufficient suitability to participate;

3.         continue to only instruct activities in which you are qualified to do so;

4.         record the session. Retaining the recording for a period of up to thirty-six (36) months may assist in any claim made against you;

Great Britain Age-Group Team

How do I qualify for the 2021 Great Britain Age-Group Team?

Qualifying has been a little different to usual for 2021, so we recommend athletes find the race they want to qualify for and have a read of the event webpage. Generally athletes can submit results to qualify which need to meet the criteria set out on each event webpage.

Those athletes who were in 2020 teams where races were cancelled have been offered the opportunity to carry their place into 2021, so this may affect the number of places available in each age group. Please click here for a list of the 2021 and 2022 Championship races.

How do I qualify for the 2022 Great Britain Age-Group Team?

The qualifying process will follow its normal course for 2022. The sprint and standard distance triathlon and duathlon championships will have qualifying races taking place in 2021. Please click here for the 2021 qualifying calendar. All other races retain their “submit a result to qualify” status. Please click here for a list of the 2021 and 2022 Championship races.

Please be aware that depending on the current situation we may refer to our contingency qualifying plan. Please see additional FAQs below.

Great Britain Age-Group Team Contingency Plans

This section details the plans for what will happen regarding Age-Group racing and qualification under the circumstances laid out below.

What happens if 2021 international races go ahead?

Entry fee payment windows will open as late as possible to allow us to have the greatest degree of certainty possible the events will go ahead. Payment windows will be shorter but will still allow time for the rolldown process to take place for each event

In respect to travel between Great Britain and the race venue, we recommend athletes follow the advice of the Foreign, Commonwealth and Development Office (https://www.gov.uk/foreign-travel-advice ) and local authorities, and that they do not place themselves at additional risk. Athletes are encouraged to consider taking out adequate insurance for travel and accommodation

The International Race Fee will still be payable even if we don’t send a Team Manager to the event. The team will continue to have 24 hour support whilst out at events. If it is deemed safe to travel on the gov.uk website and we can send a Team Manager to an event to support athletes, we will endeavour to do so

What if I withdraw from a 2021 European/World Championship Team?

Withdrawal from 2021 teams is final. There is no deferral option in 2021. Athletes who withdraw will not be offered first chance at qualifying for 2022 teams

If 2021 European/World Championship races are cancelled/postponed, what is the 2021 Age-Group Team Refund Policy?

Where British Triathlon hold an entry fee for a race that is cancelled/postponed, we will refund the entry fee and/or International Race Fee in full

If the European/World Championship race is cancelled and the race entry invoice has been paid by British Triathlon, we will work with both Europe Triathlon and/or World Triathlon and the race organisers if necessary to recover as much of our athletes’ race entry fees as possible. To mitigate this, negotiations will take place to pay the race invoice as close to the event date as possible

Where a third-party race organiser holds the entry fee, and a race is cancelled/postponed, British Triathlon will lobby the race organiser to do the right thing and offer a refund option

The £10 qualification registration fee is non-refundable and is used to run the administration of the Age-Group Team whether events go ahead or not. It also helps to cover the bank charges incurred when refunding team members

What happens to my 2021 qualification if my 2021 championship race is cancelled?

If 2021 European and/or World Championship races are cancelled, the 2021 teams will roll over to the equivalent European/World Championship in 2022

Where there are more than 20 athletes with a qualification slot due to age band changes, British Triathlon will negotiate with World Triathlon/Europe Triathlon to allow extra spaces to be available. If, after lengthy consultation with both Europe Triathlon and World Triathlon, the decision is made to revoke extra places per age group as previously verbally agreed, athlete’s places will be revoked according to those who were offered places in the team the most recently. For some of the smaller teams this will not affect the 2022 teams

For teams who qualify through qualification races, the 2021 teams from cancelled races will be offered places in the 2022 equivalent, meaning there will be less places for those who are trying to qualify for 2022 races

If there are any places left in the 2022 teams these will be offered to the fastest qualifiers from 2021 qualifying races or the athlete with the fastest results which they submit depending on the qualification process for the race. Those who qualify from 2021 qualifying races and who aren't offered places in the 2022 European/World Championship teams will be offered a place in the 2023 equivalent team

This will have a knock-on effect for the 2022 European/World Championship qualifier races and possibly other large multisport teams due to race in 2023 because there may be fewer qualifying races and slots. There may be fewer places per age group and there may be less places available per age group for multisport races.

Where 2021 races are cancelled and an athlete’s Q is rolled over to 2022 AND the same athlete has qualified for 2022 from a qualifying race, the athlete will only qualify once for the team.

What if qualifying races are cancelled in 2021 for those trying to get into 2022 teams?

In the scenario that the 2021 European and/or World Championships go ahead and the European and/or World Championships 2021 qualifying races (to qualify for 2022) are cancelled, the following will apply:

  • If some European and/or World Championship 2022 qualifying races have taken place in 2021, then those athletes who qualified will still qualify for European and/or World Championships in 2022 and the remaining places will be opened for athletes to register and to submit a result for, similar to the process which took place in 2020 for the 2021 teams
  • If athletes from Scotland and Wales are not permitted to travel to races, then provision will be made for them to submit race times which meet set qualification criteria and will sit alongside English qualifier times from qualifying races. These athletes will then be considered alongside English athletes who have taken part in qualification races. Athletes must live in Scotland or Wales and will only be considered if they have a Scottish or Welsh membership number. (Any athlete who purports to be Scottish or Welsh but prior to February 2021 had an English membership number will not be considered and may face further action)
  • The following stipulations will apply:
    • the races used for registration to qualification must have had a minimum of 100 people in the entire race or meet the qualifying criteria
    • races from 2019, 2020 and 2021 will be considered at Q1 and Q2, races from 2018 and those less than 100 competitors will only be considered at Q3
    • If no qualifying races have taken place, the whole qualifying process will move to athletes submitting their race result when registering for the team with similar qualification criteria to 2021 races. This allows Scottish and Welsh athletes to also qualify on the same basis as English athletes

What if 2021 championship races go ahead but 2021 qualifying races are cancelled for 2022 championships?

The same system that was used to qualify athletes for 2021 races will be utilised whereby athletes submit a race result which meets set criteria

Will I have to sign a disclaimer to compete in 2022 onwards?

Yes. Due to the length of time elapsed between qualification and championship racing a medical disclaimer will be added to the registration process. All athletes who wish to be a part of the team must sign the disclaimer to state they will only compete if they are fit and well and that they take full responsibility for themselves in the championship race.

Those who do not sign the disclaimer will not be allowed to register for a team regardless of their pre-qualified/qualified/non-qualified status

Will I need a vaccine/ vaccine passport/ negative Covid-19 test to travel?

We will provide the latest travel advice to our teams from the gov.uk travel website

Countries where championship races are due to take place in 2021 have different travel restrictions. We will communicate changes to athletes once we are closer to the events. Athletes are requested to join their team Facebook group so that they can keep up to date with the latest developments

When will we know if we can travel to international events?

The UK Government are planning to review the traffic light system every three weeks. The section below outlines when teams will be updated and asked to make a decision on whether they want to travel to the international event or not, it also gives a final date to withdraw from the event if the destination country is on the amber list.

If destination countries are on the red or amber list we cannot send a team, currently only elite athletes can travel abroad under the current legislation.

If destination countries are on the green list, we can travel abroad and will provide the most up-to-date guidance we can on travelling into and out of the UK, and also for travelling into the destination countries and the Covid-19 protocols whilst you are away.

  • 10 weeks out (approximately) from the date of the event, athletes will be asked to make a decision whether they will be attending the race. This date is set to enable athletes to plan and prepare. Athletes can withdraw at or after this point and carry their Q to the equivalent 2022 team. If the race entry fee is paid to British Triathlon, this will be refunded in full.
  • 6 weeks out (approximately) from the event is the cut-off date to tell British Triathlon that athletes want/don’t want to attend the race. Each team will receive an email to layout the exact details and dates. If an athlete doesn’t contact British Triathlon, their Q will be moved to the equivalent 2022 race and they will be refunded if they have paid the race entry fee to British Triathlon.
  • If the destination country remains on the amber list and the team is unable to travel, those athletes who are still in the team will have their Q moved to the equivalent 2022 race and they will be refunded if they have paid the race entry fee to British Triathlon.
  • If the destination country is placed into the red list from 6 weeks out up to the date of the race, athletes' Qs will be carried to the 2022 equivalent race, and they will be refunded if they have paid the race entry fee to British Triathlon as long as the race entry invoice has not been paid to the race organisers. If the race entry fee has been paid, British Triathlon will attempt to recover athletes' entry fees and return them. British Triathlon will attempt to not pay the race entry invoice unless the event is certain to go ahead.
  • If an athlete withdraws after the 6 week cut-off date, their place will not be carried forward to the 2022 equivalent race.
  • Please click here for a link to the guidance for the red, amber and green list rules for entering England.

When will I know if my 2022 qualification race will go ahead?

We are working hard to provide our race organisers with as much notice as possible if we have to postpone their race permits

Any changes will take place according to government and British Triathlon guidelines and we will work to give athletes as much notice as possible

Can I wear my trisuit in 2022 if my 2021 championship race is cancelled?

Yes, the current Descente trisuit can be worn in 2021 and also in 2022

Will my qualifier be draft-legal or draft-illegal?

At the moment, UK Government Covid-19 guidelines prohibit draft-legal racing. If Covid-19 rules remove social distancing guidelines, it will be up to the event organiser to decide whether to make the event draft-legal depending on their risk assessment and the complexity of making the change. Athletes will be informed in good time to enable them to prepare.

British Triathlon Coaching Courses

When will new qualifications and courses be released?

We are working to secure new education dates from summer 2021 onwards. These will be shared on our website.

What happens to my course payment?

If you have any concerns regarding your course payment, please contact the coaching team; coaching@britishtriathlon.org.

My course has been postponed - what will happen next?

We will be contacting anyone part way through a course directly.

Will I need to start my course again?

Definitely not, we are working with tutors on solutions for coaches to complete courses.

Can I do the home study elements?

Yes, we actively encourage learners to complete as much of this as possible.

How does this effect Level 2 Diploma course work?

Coaches can continue with their 12-week practical coaching experience, however this will need to be adapted based on restrictions that their athletes face. If you refer to the coaching guidelines on the learning hub you’ll find further details.

How will I know what happens next?

The team are working to secure new venue bookings and will be in contact with you once your course is secured.

My course is online, will it continue?

Yes all online courses and learning will be continuing as planned.

Event Organisers

Where can I find out what help I can get as a sports business who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Should I postpone or cancel my event?

In England, event permitting was allowed from Monday 29 March 2021 and events are now taking place.

In Scotland, event permitting has been suspended until at least Monday 26 April 2021 (except Islands currently in Level 3) .

In Wales, event permitting has been suspended until at least Friday 22 April 2021.

I have decided to postpone or cancel my event, what shall I do?

Once you have made the decision to postpone or cancel your event, you will need to inform your athletes, staff, volunteers, officials and contractors as soon as possible. Use both email and social media to make your announcements and telephone calls where required.

You must also inform British Triathlon so we can update your permit and make the required changes on the Event Organisers system and our websites – please email events@britishtriathlon.org

Can I postpone my event to a new date later in the year?

Yes. Once you have arranged a new date, please let us know and we will update the Event Organisers' System for you. You will not need to re-register the event and your event details will be transferred to your new date.

If I postpone my event, when should I postpone my event until?

As you will appreciate the situation is very fluid, so we are unable to offer any guidance as to when a suitable date for your postponed event could be. As and when the picture becomes clearer and UK government instruction progresses, further updates will be provided.

If I postpone or cancel my event, do I need to provide refunds?

Your refund policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.

If I postpone or cancel my event, can I offer places in the rearranged event or another one of my events instead of refunds?

Your deferral policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.  

If I don’t have any event terms and conditions what should I do?

If your event terms and conditions do not detail event postponement or cancellation (or you do not have any terms and conditions), the legal position on refunds is unclear. The best thing is to try and reach agreement with your athletes on some basis that seems fair and reasonable. However, if you cannot resolve by agreement then you may need to seek separate legal advice.

If I postpone my event to a new date later in the year, will my event permit still be valid?

Yes. As long as your races, venue, routes and safety plans have not changed and you have contacted your authorities to confirm the new date, your event permit will be transferred to the new date. If your races, venue, routes and safety plans have changed, you will be required to update your pre-race information for review as part of the permitting process.

What support are British Triathlon providing?

British Triathlon will support you in making any changes on the GO TRI and/or British Triathlon Event Organisers system and online entry system and will work alongside Event Organisers providing general advice and guidance during these this time.

Is there any financial support available?

Triathlon England have been working with Sport England, particularly around the financial difficulties that event organisers such as yourselves might be facing. They have asked that anyone who has any financial difficulties email them at coronavirus@sportengland.org so that they can log the issues and concerns of those involved in the delivery of our sport.

Welsh Triathlon are currently in urgent discussions with the Welsh Government about short-term emergency funding that together we can make available to support clubs who are already experiencing financial difficulties, or who are likely to be in financial difficulties over the next twelve weeks or so. As you will appreciate, there are many challenges in confirming the details, but we’ll update event organisers as soon as we can.

Online Entry Systems

I am postponing my event, does the list of entered athletes transfer to the new date?

Yes. If the date of your event changes, the athletes already entered in that event will transfer across to the new date. However, if an athlete is unable to attend the rearranged date, they will need to be referred to your event terms and conditions.

I am cancelling my event, what happens to the athlete entry fees I have collected through the online entry system?

The income from your athlete entry fees has already been passed to you, as fees are transferred on a weekly basis. Any outstanding fees will be transferred to you within two weeks after cancelling your event.

As part of my events terms and conditions I am offering refunds. Can I refund athletes through the online entry system?

No, the online entry system cannot process refunds. The reason for this is because the income received from athlete entry fees has already been passed to you. You will need to refund any competitors via whichever method is easiest for you, such as bank transfer, cheque etc.

Can I transfer athlete entries between events?

No, you are unable to directly transfer athlete entries between two different events. However, there are two options available which can effect a change:

1.    Provide the athlete with a refund and request they enter your different event.

2.    Manually add an athlete using the information submitted from their original event entry. (Please note that; the payment that was made for the original event entry will not transfer into the new event which will result in discrepancies between event income and the number of athletes). Once this is complete, you can then withdraw the athlete from the original event. You may also need to request additional payment if there is a discrepancy between the cost of the events, but this is at your discretion and you will need to arrange this outside the online entry system.

Can I email all athletes through the online entry system?

No, there is no email functionality built into the online entry system, apart from resending entry confirmation emails. In order to contact all athletes, you will need to download their details and use their email addresses in a mass emailing programme or your email programme. Please ensure you maintain GDPR compliance at all times, including not sharing individual athlete email addresses.

Can I offer entrants a discount to a future event?

Yes, you can set up discount codes for any event, in one of two ways:

1.    Single use discount code – any number of these can be generated. Each code is unique and must be provided to athletes individually.

2.    Multi-use discount code – any number of these can be generated but they can be used multiple times. This code can be issued to as many athletes as you determine

Can I get the 4% transaction fee back?

No. Unfortunately we are unable to do this, as the transaction fee covers costs including bank charges and card handling fees which have already been paid to our providers. 4% of each individual transaction fee is retained by British Triathlon to pay these costs and we are unable to refund them.

Additional Event Organisers FAQs

GO TRI Equipment

I’ve received the equipment for my GO TRI Event but it has now been cancelled, can I keep the equipment?

Yes, all GO TRI equipment that has already been shipped and received can be kept and used for your future events.

Future GO TRI Events

I am planning to organise a GO TRI Event in the future, what should I do?

If you are interested in running GO TRI events, please take a look at https://www.gotri.org/organise-your-event where you will find further information. Our dedicated team are on hand to support you every step of the way.

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