COVID-19 FAQs

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Coronavirus/COVID-19 FAQs

General

Can I still train?

Yes, so long as you follow government instruction.

In England, you can exercise freely outdoors. This means that you can take whatever exercise you need to, so long as you maintain social distancing whilst doing it. You may now exercise with one person from outside your immediate household, again so long as you remain at least 2m apart.

You can now travel to exercise and there is no limit on the distance that you may travel. You must however, only travel in a car with members of your immediate household, even if you are meeting another person to exercise with.

We are waiting for further guidance on exercising in groups and until we are able to publish this, we recommend that you continue to only exercise with one person from another household.

Open water swimming in England is now permitted, but you should take care and consider if this is appropriate. More information on this can be found here.

 

In Scotland, you may exercise freely outdoors. This means that you can take whatever exercise you need to, so long as you maintain social distancing whilst doing it. You may only exercise with members of your immediate household. It is now permissible for two households of up to eight people to meet together outside, so long as you all remain at least 2m apart. 

Unnecessary travel should be avoided, therefore you should only exercise in your local area. The advice is that you should remain within five miles of your home.

Open water swimming in Scotland is now permitted, but you should take care and consider if this is appropriate. 

 

In Wales, you may exercise freely outdoors. This means that you can take whatever exercise you need to, so long as you maintain social distancing whilst doing it. We are waiting for further guidance on exercising in groups and until we are able to publish this, we recommend that you only exercise with a maximum of one person from another household. 

Unnecessary travel should be avoided, therefore you should only exercise in your local area. The advice is that you should remain within five miles of your home.

Open water swimming in Wales is now permitted, but you should take care and consider if this is appropriate. 

Can I still go open water swimming?

Open water swimming is now permitted, but you should take care and consider if this is appropriate. More information on this can be found here.

Open water swimming venues are now opening up across the country, to find your local, accredited venue please visit www.sh2out.org

 

Are international races still going ahead?

The ITU and the ETU have announced the extension of the suspension of all triathlon activity until 30 June, therefore no international triathlon races will be going ahead during this time

What will happen to Age Group racing?

At the moment, all activity up until 4 July is suspended, so no races will take place until then. We will be in touch with each team directly about the detail. After this point, we do not yet know if races will continue but we will share any information with you as soon as we have it. We will provide further information in the Age Group FAQs below. 

What support is available for businesses who are suffering financial losses as a result of COVID-19?

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Events

Is the AJ Bell World Triathlon Leeds in June going ahead?

Unfortunately, the decision has been made to postpone the AJ Bell World Triathlon Leeds that was due to run in June 2020. A new date will be announced shortly. Please visit https://leeds.triathlon.org/ for further information.

Will I get a refund on my event entry fee?

If the event is not run directly by British Triathlon, we are unable to comment on event specific refund policies.  Please refer to your event entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly.

For information about refunds from the AJ Bell World Triathlon Leeds, please refer to their own website at https://leeds.triathlon.org/

Will my event get rescheduled?

Please refer to your individual event organiser for this information.  

What measure is the government taking to support our sport and small business such as event organisers?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

GO TRI Events

How long are GO TRI Events cancelled for?

At the moment until 4 July. However, this date could be revised as government instruction changes. 

Will my GO TRI Event get rescheduled?

Please refer to your individual event organiser for this information.  Where possible, we are working with event organisers to rearrange all GO TRI Events.

Will I receive a refund on my GO TRI Event entry fee?

GO TRI Events are not delivered directly by British Triathlon, so we are unable to comment on specific refund policies. Please refer to your event organiser’s entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly. You can find your event organiser details via your GO TRI Event entry confirmation email.

GO TRI Active Sessions

How long are GO TRI Active sessions suspended for?

At the moment until 30 June. However, this date could be revised as government instruction changes. 

Will I receive a refund on my GO TRI Active session entry fee?

Yes, you will receive a refund for the GO TRI Active session, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

I booked on to a block of GO TRI sessions which have already started. The remainder of the sessions have been cancelled or postponed, can I have a refund?

Yes, you will receive a refund for the GO TRI Active sessions that have not yet taken place, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

You will not be refunded for sessions that have already taken place.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

Can I transfer from one GO TRI Active session to another?

No, you will need to cancel your place and start a new booking for your new session.

How can I continue my GO TRI journey?

We are planning some new activities to run through these challenging times, but it will take us a little time to get them up and running. In the meantime, there are plenty of ideas of fun activities to keep you going. Check out the DIY Tri and our Starting your Journey training guide.

How can I get in contact with GO TRI?

Please email info@gotri.org and we will be happy to help you.

Clubs

Although official club activity has been suspended, can we still do club rides in an unofficial capacity?

No, please do not ride in groups as you normally would as a club. We are waiting for further guidance on exercising in groups and until we are able to publish this, we recommend that you only exercise with a maximum of one person from another household.

In Scotland, up to eight people from two hourseholds can meet together outside as long as you remain at least 2m apart. 

In Wales,  it is now permissable for two households to meet together outside as long as you remain at least 2m apart.

The aerosol effect of spray when training means that moisture and droplets that you emit  can travel up to 20m. It is important that you consider this when thinking about exercising with another person outdoors.

What is happening with DBS checks currently for volunteers?

British Triathlon have taken the decision to temporarily suspend processing of all new DBS applications, all DBS renewals and any application currently in progress with us. This comes into effect from Friday 10 April and will remain in place at least until 30th June 2020 or otherwise communicated.

Can I get a DBS check currently?

No, British Triathlon have taken the decision to temporarily suspend processing of all new DBS applications, all DBS renewals and any application currently in progress with us. This decision has been made in light of the current stop of triathlon activity, the government requirement to socially distance which prevents face to face verification, the difficulties regarding online ID verification for the purposes of renewing a DBS check or processing a new application and demand on the DBS service due to the current health crisis and urgent DBS checks for key workers.

How do I renew my DBS Check?

All individuals whose DBS checks are due to expire between Friday 10 April and 30th June 2020 will not be required to renew their DBS check and will be given a 6 month extension by British Triathlon before the renewal must be completed by. This extension has been given in these limited circumstances, on the basis of the current health crisis and associated difficulties in processing DBS check renewals and the fact that these individuals already hold a DBS which has been accepted by British Triathlon.

Now that we can’t run events or sessions will club affiliation fees be frozen?

Freezing or extending club affiliation is something we are unable to administer. We absolutely understand that the insurance for hosting of events is an important driver for clubs choosing to affiliate with us, however all other elements of the affiliation still apply. Clubs still hold public liability and professional indemnity insurance to protect the committee and this still applies for any training guidance that is being conducted remotely or virtually. If any of these sessions resulted in third party accident or damage, the club would be protected if they were deemed liable for causing this accident/damage. Clubs also hold directors and officers cover covering committee members for malpractice in relation to the running of the club which still applies during this time.

These insurance benefits still apply as well as many other benefits, including access to the ClubSpark club management system with free website build functionality, and discounted Home Nation membership for your club members. Clubs are also still able to receive ongoing advice and support from British Triathlon and its Regional Managers regarding a variety of club needs, from campaigns to increase participation, guidance on club development plans, access to Club Matters Workshops and support with funding applications such as Sport England’s Community Emergency Fund.

Where can I find out what help I can get as a club who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Should I attend my club training sessions?

British Triathlon has asked all clubs to cancel all events and activities in line with recent government instruction until at least 4 July.

How long are events and activities cancelled for?

At the moment until 4 July. However, this date could be revised as government instruction changes. 

Should we cancel all club activities and social events?

Yes, British Triathlon advice is for all face to face activities (whatever the nature) to be suspended until 4 July, in line with government instruction.

How long do we have to stop club activities for?

The current suspension is until at least 4 July but this date could be revised as government instruction changes. Any further changes will be communicated out to clubs.

What happens if we don’t suspend face to face activities/sessions?

You will be going against government instruction and British Triathlon advice, therefore club activities/sessions will not be insured during this period.

Can the club committee meet?

No, we advise that no face to face meetings take place. Arrange to meet online, there are several apps and online options available to do this.

Are GO TRI Active sessions still going ahead?

No, GO TRI Active sessions are club sessions and so will not be insured during this period. For further information specific to GO TRI, please refer to the GO TRI FAQs.

Does the suspension apply to junior sessions?

Yes, it applies to all club face to face sessions until 4 July.

Can a club coach deliver virtual sessions and be covered by insurance?

Yes, if the session being delivered is within the coach’s remit and government guidelines.

In respect of any coaching or instruction that is undertaken remotely, it is strongly recommended that the insured coach should:

1.         at the commencement of the session, advise participants:

  •  that by participating they are doing so at their own risk;
  • a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before they participate;
  • to avoid activities if they have, or suspect they may have any current health concerns, injuries, aches and pains;
  • avoid the use of blades, weapons or sharp instruments of any description;
  • avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;

2.         ensure that sessions are conducted for the benefit of existing members/participants/contacts only who have demonstrated sufficient suitability to participate;

3.         continue to only instruct activities in which you are qualified to do so;

4.         record the session. Retaining the recording for a period of up to thirty-six (36) months may assist in any claim made against you;

What coaching qualification does a coach need to take a virtual/remote session?

A coach may take a virtual/remote session so long as they are qualified to take that session and are coaching within their remit. This would normally be a Level 2 or 3 coach. Coaches should follow normal operating procedures to ensure a safe and effective session.

We are a commercial club. Can we carry on coaching group and 1-2-1 sessions?

No, you cannot coach any sessions, as this is going against government instruction.

Should our club still be charging members whilst activities are postponed?

This should be considered on an individual basis as clubs operate different financial models.

Membership

During the current circumstances are members covered with personal accident benefit for training at home, such as on training kit like turbos or running on a treadmill?

Provided your membership includes the personal accident benefit (Core, Core Coach, Ultimate and Ultimate Coach memberships only), this benefit will continue to operate should a member injure themselves whilst training at home, and provided members are following the most recent government guidance.

Can we freeze membership or get a discount?

Unfortunately, freezing membership is something we are unable to administer, as well as refunds beyond our 14 day policy. We absolutely understand that race licences are a key driver to taking out membership, however all other elements of membership still apply. For example the insurance that you have through your membership still covers you for training which currently, under Government advice, you can still do once a day whether that is a run or bike ride.

Community is more important now than ever and we promise to keep you connected, and motivated through this time. You will still have access to all the great discounts from our partners and we are working hard currently to give extra value to membership by means of virtual racing, and support with indoor training activities. Every penny of membership goes back into the sport, so it's vital we stick together to keep afloat, we really appreciate your support at this difficult and uncertain time.

In light of this season’s races being cancelled - will our Public Liability and Personal Accident Insurance still be valid if we are not training for a specific race?

All membership types cover you for training insurance. Please refer to the specific details in your membership insurance policy – this can be found at www.britishtriathlon.org

The policy will continue to respond in the usual way for both liability and personal accident cover. We are in unprecedented times at the moment, so usual training plans and routines cannot be completed. However, members are still covered to train, even if it isn’t towards a specific event, due to the fact there aren’t any at present.   

Members must be clearly out in the kit that they would usually train in (i.e. not on a lunchtime cycle break in jeans) and a training plan could also be used as evidence. However, members must also be adhering to Government guidelines. The most recent government instruction is that you may leave the house to go for a run, walk or cycle once a day. You must exercise alone or with members of your household.

 

I am a British Triathlon member. Am I still insured to compete at a non-permitted British Triathlon event?

Membership only covers you for insurance at British Triathlon sanctioned events, which means events that are permitted by us or sanctioned by us (ITU/ETU registered events, IRONMAN etc). If you choose to participate in an event that is not permitted by British Triathlon or one that has had the permit withdrawn (i.e. before 4 July), your insurance will be null and void for the event.

Does my coaching insurance cover me for delivering remote coached sessions?

Any coaching carried out must be undertaken within the remits of your coaching qualification and current government guidance, and you must hold the relevant level membership to cover you.

In respect of any coaching or instruction that is undertaken remotely, it is strongly recommended that the insured coach should:

1.         at the commencement of the session, advise participants:

  •  that by participating they are doing so at their own risk;
  • a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before they participate;
  • to avoid activities if they have, or suspect they may have any current health concerns, injuries, aches and pains;
  • avoid the use of blades, weapons or sharp instruments of any description;
  • avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;

2.         ensure that sessions are conducted for the benefit of existing members/participants/contacts only who have demonstrated sufficient suitability to participate;

3.         continue to only instruct activities in which you are qualified to do so;

4.         record the session. Retaining the recording for a period of up to thirty-six (36) months may assist in any claim made against you;

Great Britain Age-Group Team

I have registered for a qualifying event but there is currently is no racing. What can I do?

Athletes who have registered to do a qualifier but who cannot qualify due to a lack of race opportunities will be offered the option to carry their registration over for 2022 or they will be offered a refund of their registration fee as an alternative. 

What are my options now that my ETU/ITU championship race has been postponed or cancelled?

Where BTF holds your entry fee for a race that is cancelled, we will refund your entry fee in full. We will pay the race fees as late as possible given the uncertainty around travel that currently exists;

  • Where BTF holds your entry fee for a race that is postponed, we will refund your entry fee in full if that is what you would like us to do;
  • Where a third-party race organiser holds your entry fee, we will lobby them to do the right thing and offer you a refund option;
  • Where your race is cancelled or where you are unable to race in a rescheduled event, we will refund your International Race Fee in full, no quibbles.

I’ve bought the 2020 GB Age Group tri-suit and team kit, can I still wear this next year?

Yes, this suit will be valid to wear in 2021 and beyond (exact year TBC) along with the team kit.

What about flights and accommodation I’ve booked now the race is cancelled?

Please check your own travel insurance to see how to proceed. If you need us to, we can provide a letter of support which you can send to your travel insurance company if they need it. Please contact agegroup@britishtriathlon.org and state your name and the race you had entered. If you do decide to travel, please keep in mind any travel restrictions which you may need to adhere to.

What happens to my PQ, Q1, Q2, Q3, Q4, Q qualifying slot, can I carry it over to race next year?

The Age-Group management team are working on a number of scenarios and will share these with you as soon as possible regarding your opportunity to race for the GB team in 2021. We thank you for your patience during this time, we appreciate people want to make plans but we do need some time to put things in place. 

Once we do have a plan, we will communicate with each team by email to let everyone know their options.

How do I qualify for the Age-Group Team in 2021 if there are no qualifying races and / or less racing opportunities during the 2020 season?

Each 2021 Championship race will have its own set of qualifying criteria. Currently these events are still being updated on the list of Age-Group races for 2021 so please do visit the pages regularly and read each event webpage to see how you can qualify here.

Children and Young People

My child is entered into a Junior Race Series event. Are these also cancelled?

Some Junior Race Series events have been cancelled, including those up to 4 July. It may be possible that some events will run later in the year and more details will be published in due course

Is the Inter-Regional Championship going to take place in 2020?

The decision was made to cancel the Inter-Regional Championship this year due to the continuing COVID-19 outbreak. The decision to suspend the IRCs was seen as the only way to create a level playing field.  Should racing be possible at Mallory Park later this year, we will be offering Tristar 2 and Tristar 3 athletes the option to race in an open entry event.  

 

BTF Coaching Courses

What happens to my course payment?

If your course has been postponed, we will arrange new dates for your course. If you are unable to do these, we will offer you a transfer to another course, or if you cannot do this, we will arrange a refund. Please allow us time to arrange alternative options, and we may not be able to advise of new dates until facilities are able to take bookings again.

My course has started - how will I finish?

We will contact each course to confirm this. We are looking at video assessments for the final days and rescheduling learning days.

My course has been postponed - what will happen next?

We are going to look at rebooking dates, but this may not happen straight away. We suggest that candidates begin the home study which will be supported by tutors. Once new course dates are confirmed, you will complete the course as normal.

Will I need to start my course again?

In most cases the answer is no. Any days attended or work completed will be counted in any future course.

Can I do the home study elements?

Yes, the learning hub will remain live and you are able to review the resources and submit work. Please allow extra time for marking. Please be aware of the current social distancing restrictions that may prevent some of the practical coaching requirements. We are looking at ways for the tutors to support via the hub.

I am working on my Level 2 practical coaching task, but it looks like I can’t directly coach for the moment due to the restrictions. What will happen?

We will allow extensions to the normal 12 week period with no additional charges.

How does this effect Level 2 Diploma course work?

You may not be able to coach your athlete during this period. We will offer extensions to the usual period for submissions - these will be 3-4 months (to be confirmed) and there will no additional charges.

How will I know what happens next?

We will contact each course via email to advise on options and next steps. We still plan to release the course programme for 2020/21 in the summer, but this may of course change. We will confirm this as soon as possible.

Event Organisers

Where can I find out what help I can get as a sports business who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Should I postpone or cancel my event?

  • If your event is scheduled to take place before 4 July – the recent government instruction is that no events can take place for at least three weeks. In line with British Triathlon’s recent decision, we ask that you postpone or cancel your event if it is due to take place before 4 July.

  • If your event is scheduled to take place after 4 July – we will be in touch in the coming days and weeks with further advice and guidance. You may wish to postpone or cancel your event at your own discretion as part of your contingency planning.

I have decided not to postpone or cancel my event, and plan to deliver my event before 4 July, what does this mean?

Your British Triathlon permit for your event will be invalid and we will not support your event. If you are a British Triathlon affiliated club utilising our public liability insurance, your insurance will be invalid. We will also be removing all events up to 4 July from our website, so your event will not be marketed across our channels.

We would advise anyone making this decision to consider their duty of care and contact the relevant authorities and your insurance company before proceeding.

I have decided to postpone or cancel my event, what shall I do?

Once you have made the decision to postpone or cancel your event, you will need to inform your athletes, staff, volunteers, officials and contractors as soon as possible. Use both email and social media to make your announcements and telephone calls where required.

You must also inform British Triathlon so we can update your permit and make the required changes on the Event Organisers system and our websites – please email events@britishtriathlon.org

Can I postpone my event to a new date later in the year?

Yes. Once you have arranged a new date, please let us know and we will update the Event Organisers system for you. You will not need to re-register the event and your event details will be transferred to your new date.

If I postpone my event, when should I postpone my event until?

As you will appreciate the situation is very fluid, so we are unable to offer any guidance as to when a suitable date for your postponed event could be. As and when the picture becomes clearer and UK government instruction progresses, further updates will be provided.

If I postpone or cancel my event, do I need to provide refunds?

Your refund policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.

If I postpone or cancel my event, can I offer places in the rearranged event or another one of my events instead of refunds?

Your deferral policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.  

If I don’t have any event terms and conditions what should I do?

If your event terms and conditions do not detail event postponement or cancellation (or you do not have any terms and conditions), the legal position on refunds is unclear. The best thing is to try and reach agreement with your athletes on some basis that seems fair and reasonable. However, if you cannot resolve by agreement then you may need to seek separate legal advice.

If I postpone my event to a new date later in the year, will my event permit still be valid?

Yes. As long as your races, venue, routes and safety plans have not changed and you have contacted your authorities to confirm the new date, your event permit will be transferred to the new date. If your races, venue, routes and safety plans have changed, you will be required to update your pre-race information for review as part of the permitting process.

What support are British Triathlon providing?

British Triathlon will support you in making any changes on the GO TRI and/or British Triathlon Event Organisers system and online entry system and will work alongside Event Organisers providing general advice and guidance during these this time.

Is there any financial support available?

Triathlon England have been working with Sport England, particularly around the financial difficulties that event organisers such as yourselves might be facing. They have asked that anyone who has any financial difficulties email them at coronavirus@sportengland.org so that they can log the issues and concerns of those involved in the delivery of our sport.

Welsh Triathlon are currently in urgent discussions with the Welsh Government about short-term emergency funding that together we can make available to support clubs who are already experiencing financial difficulties, or who are likely to be in financial difficulties over the next twelve weeks or so. As you will appreciate, there are many challenges in confirming the details, but we’ll update event organisers as soon as we can.

Online Entry Systems

I am postponing my event, does the list of entered athletes transfer to the new date?

Yes. If the date of your event changes, the athletes already entered in that event will transfer across to the new date. However, if an athlete is unable to attend the rearranged date, they will need to be referred to your event terms and conditions.

I am cancelling my event, what happens to the athlete entry fees I have collected through the online entry system?

The income from your athlete entry fees has already been passed to you, as fees are transferred on a weekly basis. Any outstanding fees will be transferred to you within two weeks after cancelling your event.

As part of my events terms and conditions I am offering refunds. Can I refund athletes through the online entry system?

No, the online entry system cannot process refunds. The reason for this is because the income received from athlete entry fees has already been passed to you. You will need to refund any competitors via whichever method is easiest for you, such as bank transfer, cheque etc.

Can I transfer athlete entries between events?

No, you are unable to directly transfer athlete entries between two different events. However, there are two options available which can effect a change:

1.    Provide the athlete with a refund and request they enter your different event.

2.    Manually add an athlete using the information submitted from their original event entry. (Please note that; the payment that was made for the original event entry will not transfer into the new event which will result in discrepancies between event income and the number of athletes). Once this is complete, you can then withdraw the athlete from the original event. You may also need to request additional payment if there is a discrepancy between the cost of the events, but this is at your discretion and you will need to arrange this outside the online entry system.

Can I email all athletes through the online entry system?

No, there is no email functionality built into the online entry system, apart from resending entry confirmation emails. In order to contact all athletes, you will need to download their details and use their email addresses in a mass emailing programme or your email programme. Please ensure you maintain GDPR compliance at all times, including not sharing individual athlete email addresses.

Can I offer entrants a discount to a future event?

Yes, you can set up discount codes for any event, in one of two ways:

1.    Single use discount code – any number of these can be generated. Each code is unique and must be provided to athletes individually.

2.    Multi-use discount code – any number of these can be generated but they can be used multiple times. This code can be issued to as many athletes as you determine

Can I get the 4% transaction fee back?

No. Unfortunately we are unable to do this, as the transaction fee covers costs including bank charges and card handling fees which have already been paid to our providers. 4% of each individual transaction fee is retained by British Triathlon to pay these costs and we are unable to refund them.

Additional Event Organisers FAQs

GO TRI Equipment

I’ve received the equipment for my GO TRI Event but it has now been cancelled, can I keep the equipment?

Yes, all GO TRI equipment that has already been shipped and received can be kept and used for your future events.

I’ve got a GO TRI Event which is happening after 30 June and I haven’t yet ordered my GO TRI equipment - can I still submit an order?

Yes, all equipment order forms will still be processed, and you will receive your equipment within 2 weeks. Please submit all Equipment Order Forms to info@gotri.org. If circumstances change, we will update you in due course.

Future GO TRI Events

I am planning to organise a GO TRI Event in the future, what should I do?

If you are interested in running GO TRI events, please take a look at https://www.gotri.org/organise-your-event where you will find further information. Our dedicated team are on hand to support you every step of the way.

GO TRI Local

I would like to be involved in the GO TRI Local initiative.

We are still going to be launching the GO TRI Local initiative in the future, but we understand that some of your planned events may have to be rescheduled. Please continue to submit your expression of interest forms. We have extended the deadline for the EOI to 15 June – we don’t anticipate GO TRI Local delivery to take place until at least August . If you have any further questions please contact jennyvincent@britishtriathlon.org

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