COVID-19 FAQs

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  • Accident Legal Service
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Coronavirus/Covid-19 FAQs

General

Can I still train?

Yes, so long as you follow government instruction.

In England, you should minimise the time spent outside of your home. You can only leave your home to exercise, and not for the purpose of recreation or leisure. You can exercise with one person from outside your household as long as you follow social distancing guidelines. This must be in a public outdoor space and not indoors or in a private garden. This should be limited to once per day, and individuals should not travel outside their local area – avoiding travelling outside of their village, town or the part of a city where they live – and look to reduce the number of journeys they make overall. You can travel a short distance within your area to exercise if necessary (for example, to access an open space). Organised outdoor sport for disabled people is allowed to continue.

In Scotland, the government announced a 'Stay at Home' order from Monday 4 January which means you must stay at home as much as possible.  By law, in a level 4 area (mainland Scotland), you are required to stay at home except for essential purposes. All island communities currently in Level 3 should continue to use our existing Protection Levels Guidance when planning and delivering activity.

View the update from Triathlon Scotland here and view the Triathlon Scotland guidance here

In Wales, you are allowed to exercise in isolation or with people from within your household or support bubble. You are not permitted to travel to exercise so any activity should begin and end at your home. 

View the Welsh Triathlon guidance here

Can I still go open water swimming?

In England, open water swimming venues are currently closed. Wild swimming is permitted either alone, with the people that you live with or have formed a support bubble with or with one person from another household. However, given the water temperatures at this time of year, we advise that you take safety precautions and do not swim alone.

In Scotland, restrictions are different depending on where you live so please check what restrictions are in place in your local area.

In Wales, open water swimming venues are currently closed. Wild swimming is permitted either alone, with the people that you live with or have formed a temporary extended household with. However, given the water temperatures at this time of year, we advise that you take safety precautions and do not swim alone.

 

What does Covid-19 Secure events and activities mean?

Covid-19 Secure means that the provider must deliver and host their event or activity adhering to Covid-19 guidelines, focused on social distancing and increased hygiene, in line with government and NGB regulations.

Will the guidelines be revised in the future?

We will be keeping a close eye on the implementation of the guidelines and may update these. Should the Covid-19 threat level change we will also amend guidance and possibly suspend sanctioned activities.

What support is available for businesses who are suffering financial losses as a result of Covid-19?

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Events

When are events able to take place?

In England, event permitting has been suspended until at least Wednesday 17 February 2021. 

In Scotland, event permitting has been suspended until at least Monday 1 February 2021.

In Wales, event permitting has been suspended until at least Friday 29 January 2021.

What measures are being put in place for participant safety at events?

British Triathlon has developed specific Covid-19 requirements focused on the practical implementation of the key government measures of social distancing and increased hygiene. Event organisers need to demonstrate their application of these additional requirements as part of the permitting process to be issued with a permit.

This means that whatever swim, bike, run format you take part in you will do so in an individual, draft illegal/non-drafting time trial format so that you maintain a socially distanced ‘group of one’ at all times. It is anticipated that this will be the format until such time as there is no government requirement for social distancing.

Additionally, for the first six weeks after public indoor pools are open, all events that have a swim segment will be non-competitive with no placings/prizes to protect participant welfare by ensuring that all people have uninterrupted access to all three disciplines.

Is the AJ Bell World Triathlon Leeds in June going ahead?

After the postponement of the event in 2020, British Triathlon and the stakeholders of the AJ Bell World Triathlon Leeds are pleased to confirm the race is scheduled to go ahead on 5 – 6 June 2021.

Please visit https://leeds.triathlon.org/ for further information

Will I get a refund on my event entry fee?

If the event is not run directly by British Triathlon, we are unable to comment on event specific refund policies.  Please refer to your event entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly.

For information about refunds from the AJ Bell World Triathlon Leeds, please refer to their own website at https://leeds.triathlon.org/

Will my event get rescheduled?

Please refer to your individual event organiser for this information.  

What measure is the government taking to support our sport and small business such as event organisers?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

GO TRI Events

How long are GO TRI Events cancelled for?

In England GO TRI Events have been suspended until at least Wednesday 17 February 2021.

In Scotland GO TRI Events have been suspended until at least Monday 1 February 2021.

In Wales GO TRI Events have been suspended until at least Friday 29 January 2021.

Will my GO TRI Event get rescheduled?

Please refer to your individual event organiser for this information.  Where possible, we are working with event organisers to rearrange all GO TRI Events.

Will I receive a refund on my GO TRI Event entry fee?

GO TRI Events are not delivered directly by British Triathlon, so we are unable to comment on specific refund policies. Please refer to your event organiser’s entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly. You can find your event organiser details via your GO TRI Event entry confirmation email.

GO TRI Active Sessions

How long are GO TRI Active sessions suspended for?

In England GO TRI Active sessions have been suspended until at least Wednesday 17 February 2021.

In Scotland GO TRI Active sessions have been suspended until at least Monday 1 February 2021.

In Wales GO TRI Active sessions have been suspended until at least Friday 29 January 2021.

 

Will I receive a refund on my GO TRI Active session entry fee?

Yes, you will receive a refund for the GO TRI Active session, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of sessions and events cancelled at the moment and it will take some time to work through them all.

I booked on to a block of GO TRI sessions which have already started. The remainder of the sessions have been cancelled or postponed, can I have a refund?

Yes, you will receive a refund for the GO TRI Active sessions that have not yet taken place, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

You will not be refunded for sessions that have already taken place.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

Can I transfer from one GO TRI Active session to another?

No, you will need to cancel your place and start a new booking for your new session.

How can I get in contact with GO TRI?

Please email info@gotri.org and we will be happy to help you.

GO TRI Local

Will the next GO TRI Local events proceed?

Unfortunately, the next GO TRI Local events have had to be postponed, however, we will be working with our event organisers to confirm the new dates as soon as possible. Please keep your eyes on the GO TRI search page or email info@gotri.org for more information about GO TRI Local.

How can I continue my GO TRI journey?

Please visit the GO TRI website for lots of tips and ideas to continue your triathlon journey . You may also be interested in our article with Top Tips for Running at Night.

Club and Coached Sessions

Can clubs run club-led sessions for members?

No, general club-led sessions may not take place during this lockdown. Exercise is permitted once per day and must be taken either alone, with those from your household or support bubble or with one other person.

Exceptions are made for sessions for people with disabilities.

Virtual and online sessions are able to continue.

Can clubs and/or coaches support the delivery of school/college/university curriculum sport/physical activity delivery?

Although educational institutions are closed to most pupils, they remain open to vulnerable children and children of key workers. Some delivery may be permitted for these pupils to support their education but clubs must work with the educational institutions to ensure any activity is delivered safely and in-line with all restrictions.

Will the club affiliation process still continue during this period?

Yes. Please continue to go through this process as normal.

Can clubs and coaches start up/begin virtual activity to members/participants?

Yes, absolutely. Please continue to engage members in any virtual activity, remembering that coaches should only deliver activity they are qualified to (for example, strength and conditioning activity)

Are GO TRI Active sessions still going ahead?

In England GO TRI Active sessions have been suspended until at least Wednesday 17 February 2021.

In Scotland GO TRI Active sessions have been suspended until at least Monday 1 February 2021.

In Wales GO TRI Active sessions have been suspended until at least Friday 29 January 2021.

Where can I find out what help I can get as a club who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

DBS Process

Can I still apply for or update my DBS?

Yes. We would encourage you to do this in preparation for when coaching activity resumes. Please remember to take Covid-19 secure precautions when meeting with your identity verifier. These will normally be: both wearing a face covering, maintaining social distancing, good hand hygiene before and after handling documentation and either meeting outdoors or in a well-ventilated space. Individuals who are additionally vulnerable due to Covid -19 should consider their own safety before arranging a validation meeting.

Why does the verification have to be face-to-face? Why can’t a video call be allowed where both individuals can see each other and documents can be shown online?

Consideration was given to making use of videos calls in line with DBS guidance. However, British Triathlon has decided against this option because it would not be possible to ensure that every document shared in this way would be clear enough for identification purposes. The DBS requires any organisation using this method to subsequently ensure they have viewed all original hard copy documents as soon as face-to-face verification was enabled, and this would place an additional burden on the voluntary workforce.

Membership

During the current circumstances are members covered with personal accident benefit for training at home, such as on training kit like turbos or running on a treadmill?

Provided your membership includes the personal accident benefit (Core, Core Coach, Ultimate and Ultimate Coach memberships only), this benefit will continue to operate should a member injure themselves whilst training at home, and provided members are following the most recent government guidance.

Can we freeze membership or get a discount?

Unfortunately, freezing membership is something we are unable to administer, as well as refunds beyond our 14 day policy. We absolutely understand that race licences are a key driver to taking out membership, however all other elements of membership still apply. For example the insurance that you have through your membership still covers you for training which currently, under Government advice, you can still do once a day whether that is a run or bike ride.

Community is more important now than ever and we promise to keep you connected, and motivated through this time. You will still have access to all the great discounts from our partners and we are working hard currently to give extra value to membership by means of virtual racing, and support with indoor training activities. Every penny of membership goes back into the sport, so it's vital we stick together to keep afloat, we really appreciate your support at this difficult and uncertain time.

In light of this season’s races being cancelled - will our Public Liability and Personal Accident Insurance still be valid if we are not training for a specific race?

All membership types cover you for training insurance. Please refer to the specific details in your membership insurance policy – this can be found at www.britishtriathlon.org

The policy will continue to respond in the usual way for both liability and personal accident cover. We are in unprecedented times at the moment, so usual training plans and routines cannot be completed. However, members are still covered to train, even if it isn’t towards a specific event, due to the fact there aren’t any at present.   

Members must be clearly out in the kit that they would usually train in (i.e. not on a lunchtime cycle break in jeans) and a training plan could also be used as evidence. However, members must also be adhering to Government guidelines. The most recent government instruction is that you may leave the house to go for a run, walk or cycle once a day. You must exercise alone or with members of your household.

 

I am a British Triathlon member. Am I still insured to compete at a non-permitted British Triathlon event?

Membership only covers you for insurance at British Triathlon sanctioned events, which means events that are permitted by us or sanctioned by us (World Triathlon/Europe Triathlon registered events, IRONMAN etc). If you choose to participate in an event that is not permitted by British Triathlon or one that has had the permit withdrawn (i.e. before 7 July), your insurance will be null and void for the event.

Does my coaching insurance cover me for delivering remote coached sessions?

Any coaching carried out must be undertaken within the remits of your coaching qualification and current government guidance, and you must hold the relevant level membership to cover you.

In respect of any coaching or instruction that is undertaken remotely, it is strongly recommended that the insured coach should:

1.         at the commencement of the session, advise participants:

  •  that by participating they are doing so at their own risk;
  • a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before they participate;
  • to avoid activities if they have, or suspect they may have any current health concerns, injuries, aches and pains;
  • avoid the use of blades, weapons or sharp instruments of any description;
  • avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;

2.         ensure that sessions are conducted for the benefit of existing members/participants/contacts only who have demonstrated sufficient suitability to participate;

3.         continue to only instruct activities in which you are qualified to do so;

4.         record the session. Retaining the recording for a period of up to thirty-six (36) months may assist in any claim made against you;

Great Britain Age-Group Team

How do I qualify for the 2021 Great Britain Age-Group Team?

Qualifying has been a little different to usual for 2021, so we recommend athletes find the race they want to qualify for and have a read of the event webpage. Generally athletes can submit results to qualify which need to meet the criteria set out on each event webpage.

Those athletes who were in 2020 teams where races were cancelled have been offered the opportunity to carry their place into 2021, so this may affect the number of places available in each age group. Please click here for a list of the 2021 and 2022 Championship races.

What's happened to 2021 registrations made before May 2020?

Earlier in 2020, we emailed everyone who had registered to take part in a qualification race for a 2021 championship to let them know that we needed to make changes to the qualifying process. Unless you contacted British Triathlon to either ask to be moved to the same or another qualifier in 2021 (for a 2022 championship), ask for a refund of the £10 registration fee or ask to be moved to the equivalent 2022 race (for a 2023 championship), we have moved your existing 2020 event registration to the equivalent qualifier in 2021.

If you have not already done so, please log in to your British Triathlon account and add a result to be considered at the next registration cut-off date. You can do t his by going into your British Triathlon profile, clicking on Age-Group Listing and editing your race registration.

How do I qualify for the 2022 Great Britain Age-Group Team?

The qualifying process will follow its normal course for 2022. The sprint and standard distance triathlon and duathlon championships will have qualifying races taking place in 2021. Please click here for the 2021 qualifying calendar. All other races retain their “submit a result to qualify” status. Please click here for a list of the 2021 and 2022 Championship races.

I’ve bought the 2020 GB Age Group tri-suit and team kit, can I still wear this next year?

Given the current circumstances and rescheduling of the large majority of the Age-Group championship races this season, British Triathlon has agreed with our official apparel partners to continue with the current trisuit for the British Triathlon Age-Group Team for the 2021 season. This decision has been made in the interest of the team and our Age-Group community with the full support of our partners. 

 

We will not be introducing a new trisuit for the 2021 season, but are working on plans to develop the leisure range. The existing suits will remain as the official British Age-Group kit in 2021 and will also be valid for racing during the 2022 season. The trisuit continues to be available to purchase through our merchandisers in the normal way.

Why can’t I have a refund of my 2020 registration fee if the 2020 race was cancelled?

Unfortunately we are unable to offer a refund of the 2020 £10 registration fees. We understand this may be frustrating, especially as some athletes have registered for more than one event.

The £10 registration fee goes towards administering the Age-Group Teams, paying the bank charges which were doubled in 2020 due to us refunding athlete’s race entry fee’s from cancelled races and covering other Age-Group Team costs. If we refunded all of the 2020 £10 registration fees we would have to increase the 2021 registration fees and also the International Race Fee. These fees have not increased for many years and will also remain the same for the 2021 season.

How do I qualify for the Age-Group Team in 2021?

Each 2021 Championship race will have its own set of qualifying criteria.  Please do visit the pages regularly and read each event webpage to see how you can qualify here.

British Triathlon Coaching Courses

What happens to my course payment?

If you have any concerns regarding your course payment, please contact the coaching team; coaching@britishtriathlon.org.

My course has started - how will I finish?

We will be contacting any course affected directly.

My course has been postponed - what will happen next?

We will be contacting any course affected directly.

Will I need to start my course again?

Definitely not, we are working with tutors on solutions for coaches to complete courses.

Can I do the home study elements?

Yes, we actively encourage learners to complete as much of this as possible.

I am working on my Level 2 practical coaching task, but it looks like I can’t directly coach for the moment due to the restrictions. What will happen?

We will allow extensions to our usual time periods for completion.

How does this effect Level 2 Diploma course work?

Coaches can continue with their 12 week practical coaching experience, however this will need to be adapted based on restrictions that their athletes face. If you refer to the coaching guidelines on the learning hub you’ll find further details.

How will I know what happens next?

If you are booked on a course the coaching team will be in touch with you.

My course is online, will it continue?

Yes all online courses and learning will be continuing as planned.

Event Organisers

Where can I find out what help I can get as a sports business who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Should I postpone or cancel my event?

In England, event permitting has been suspended until at least Wednesday 17 February.

In Scotland, event permitting has been suspended until at least Monday 1 February.

In Wales, event permitting has been suspended until at least Friday 29 January.

I have decided to postpone or cancel my event, what shall I do?

Once you have made the decision to postpone or cancel your event, you will need to inform your athletes, staff, volunteers, officials and contractors as soon as possible. Use both email and social media to make your announcements and telephone calls where required.

You must also inform British Triathlon so we can update your permit and make the required changes on the Event Organisers system and our websites – please email events@britishtriathlon.org

Can I postpone my event to a new date later in the year?

Yes. Once you have arranged a new date, please let us know and we will update the Event Organisers' System for you. You will not need to re-register the event and your event details will be transferred to your new date.

If I postpone my event, when should I postpone my event until?

As you will appreciate the situation is very fluid, so we are unable to offer any guidance as to when a suitable date for your postponed event could be. As and when the picture becomes clearer and UK government instruction progresses, further updates will be provided.

If I postpone or cancel my event, do I need to provide refunds?

Your refund policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.

If I postpone or cancel my event, can I offer places in the rearranged event or another one of my events instead of refunds?

Your deferral policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.  

If I don’t have any event terms and conditions what should I do?

If your event terms and conditions do not detail event postponement or cancellation (or you do not have any terms and conditions), the legal position on refunds is unclear. The best thing is to try and reach agreement with your athletes on some basis that seems fair and reasonable. However, if you cannot resolve by agreement then you may need to seek separate legal advice.

If I postpone my event to a new date later in the year, will my event permit still be valid?

Yes. As long as your races, venue, routes and safety plans have not changed and you have contacted your authorities to confirm the new date, your event permit will be transferred to the new date. If your races, venue, routes and safety plans have changed, you will be required to update your pre-race information for review as part of the permitting process.

What support are British Triathlon providing?

British Triathlon will support you in making any changes on the GO TRI and/or British Triathlon Event Organisers system and online entry system and will work alongside Event Organisers providing general advice and guidance during these this time.

Is there any financial support available?

Triathlon England have been working with Sport England, particularly around the financial difficulties that event organisers such as yourselves might be facing. They have asked that anyone who has any financial difficulties email them at coronavirus@sportengland.org so that they can log the issues and concerns of those involved in the delivery of our sport.

Welsh Triathlon are currently in urgent discussions with the Welsh Government about short-term emergency funding that together we can make available to support clubs who are already experiencing financial difficulties, or who are likely to be in financial difficulties over the next twelve weeks or so. As you will appreciate, there are many challenges in confirming the details, but we’ll update event organisers as soon as we can.

Online Entry Systems

I am postponing my event, does the list of entered athletes transfer to the new date?

Yes. If the date of your event changes, the athletes already entered in that event will transfer across to the new date. However, if an athlete is unable to attend the rearranged date, they will need to be referred to your event terms and conditions.

I am cancelling my event, what happens to the athlete entry fees I have collected through the online entry system?

The income from your athlete entry fees has already been passed to you, as fees are transferred on a weekly basis. Any outstanding fees will be transferred to you within two weeks after cancelling your event.

As part of my events terms and conditions I am offering refunds. Can I refund athletes through the online entry system?

No, the online entry system cannot process refunds. The reason for this is because the income received from athlete entry fees has already been passed to you. You will need to refund any competitors via whichever method is easiest for you, such as bank transfer, cheque etc.

Can I transfer athlete entries between events?

No, you are unable to directly transfer athlete entries between two different events. However, there are two options available which can effect a change:

1.    Provide the athlete with a refund and request they enter your different event.

2.    Manually add an athlete using the information submitted from their original event entry. (Please note that; the payment that was made for the original event entry will not transfer into the new event which will result in discrepancies between event income and the number of athletes). Once this is complete, you can then withdraw the athlete from the original event. You may also need to request additional payment if there is a discrepancy between the cost of the events, but this is at your discretion and you will need to arrange this outside the online entry system.

Can I email all athletes through the online entry system?

No, there is no email functionality built into the online entry system, apart from resending entry confirmation emails. In order to contact all athletes, you will need to download their details and use their email addresses in a mass emailing programme or your email programme. Please ensure you maintain GDPR compliance at all times, including not sharing individual athlete email addresses.

Can I offer entrants a discount to a future event?

Yes, you can set up discount codes for any event, in one of two ways:

1.    Single use discount code – any number of these can be generated. Each code is unique and must be provided to athletes individually.

2.    Multi-use discount code – any number of these can be generated but they can be used multiple times. This code can be issued to as many athletes as you determine

Can I get the 4% transaction fee back?

No. Unfortunately we are unable to do this, as the transaction fee covers costs including bank charges and card handling fees which have already been paid to our providers. 4% of each individual transaction fee is retained by British Triathlon to pay these costs and we are unable to refund them.

Additional Event Organisers FAQs

GO TRI Equipment

I’ve received the equipment for my GO TRI Event but it has now been cancelled, can I keep the equipment?

Yes, all GO TRI equipment that has already been shipped and received can be kept and used for your future events.

Future GO TRI Events

I am planning to organise a GO TRI Event in the future, what should I do?

If you are interested in running GO TRI events, please take a look at https://www.gotri.org/organise-your-event where you will find further information. Our dedicated team are on hand to support you every step of the way.

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