COVID-19 FAQs

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Coronavirus/Covid-19 FAQs

General

Can I still train?

Yes, so long as you follow government instruction.

In England, you can exercise freely outdoors. This means that you can take whatever exercise you need to, so long as you maintain social distancing whilst doing it. You may exercise in groups of up to six people. Where it is possible to keep 2 metres apart you should. Where it is not, you should keep a social distance of ‘one metre plus’, meaning you should remain one metre apart, while taking mitigations to reduce the risk of transmission.

You can travel to exercise and there is no limit on the distance that you may travel. You must however, only travel in a car with members of your immediate household, even if you are meeting another person or persons to exercise with.

Open water swimming in England is permitted, but you should take care and consider if this is appropriate. More information on this can be found here.

In Scotland, you may exercise freely outdoors. This means that you can take whatever exercise you need to, so long as you maintain social distancing whilst doing it. It is now permissible for five households of up to fifteen people to meet together outside, so long as you all maintain social distancing whilst doing it and remain 2 metres apart.

Unnecessary travel should be avoided, therefore you should only exercise in your local area. The advice is that you should remain within five miles of your home.

Open water swimming in Scotland is permitted, but you should take care and consider if this is appropriate. 

In Wales, you may exercise freely outdoors. This means that you can take whatever exercise you need to, so long as you maintain social distancing whilst doing it and remain 2 metres apart. 

Unnecessary travel should be avoided, therefore you should only exercise in your local area. The advice is that you should remain within five miles of your home.

Open water swimming in Wales is permitted, but you should take care and consider if this is appropriate.

Can I still go open water swimming?

Open water swimming is now permitted, but you should take care and consider if this is appropriate. More information on this can be found here.

Open water swimming venues are now opening up across the country, to find your local, accredited venue please visit www.sh2out.org

 

Are international races still going ahead?

The ETU and ITU have announced several event cancelations and postponements until 2021. However some races are still planned to go ahead in 2020. Team members have and will be contacted directly with updates regarding these events. Further information can be found in the Age Group FAQs below.

What does Covid-19 Secure events and activities mean?

Covid-19 Secure means that the provider must deliver and host their event or activity adhering to Covid-19 guidelines, focused on social distancing and increased hygiene, in line with government and NGB regulations.

Will the guidelines be revised in the future?

We will be keeping a close eye on the implementation of the guidelines and may update these. Should the Covid-19 threat level change we will also amend guidance and possibly suspend sanctioned activities.

What support is available for businesses who are suffering financial losses as a result of Covid-19?

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Events

When are events able to take place?

In England, it is possible for permitted events to take place from Saturday 25 July.

In Scotland, it is possible for permitted events to take place from Saturday 15 August. 

It may not be feasible, however, for some scheduled events to be staged, so please check with the individual event organiser on the status of their event.

In Wales, event permits are suspended until further notice.

What measures are being put in place for participant safety at events?

British Triathlon has developed specific Covid-19 requirements focused on the practical implementation of the key government measures of social distancing and increased hygiene. Event organisers need to demonstrate their application of these additional requirements as part of the permitting process to be issued with a permit.

This means that whatever swim, bike, run format you take part in you will do so in an individual, draft illegal/non-drafting time trial format so that you maintain a socially distanced ‘group of one’ at all times. It is anticipated that this will be the format until such time as there is no government requirement for social distancing.

Additionally, for the first six weeks after public indoor pools are open, all events that have a swim segment will be non-competitive with no placings/prizes to protect participant welfare by ensuring that all people have uninterrupted access to all three disciplines.

Is the AJ Bell World Triathlon Leeds in June going ahead?

Unfortunately, the decision has been made to postpone the AJ Bell World Triathlon Leeds that was due to run in June 2020. A new date will be announced shortly. Please visit https://leeds.triathlon.org/ for further information.

Will I get a refund on my event entry fee?

If the event is not run directly by British Triathlon, we are unable to comment on event specific refund policies.  Please refer to your event entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly.

For information about refunds from the AJ Bell World Triathlon Leeds, please refer to their own website at https://leeds.triathlon.org/

Will my event get rescheduled?

Please refer to your individual event organiser for this information.  

What measure is the government taking to support our sport and small business such as event organisers?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

GO TRI Events

How long are GO TRI Events cancelled for?

In England it is possible for GO TRI Events to take place from Saturday 25 July.

In Scotland it is possible for GO TRI Events to take place from Saturday 15 August.
In Wales, GO TRI Events are still unable to take place.

Will my GO TRI Event get rescheduled?

Please refer to your individual event organiser for this information.  Where possible, we are working with event organisers to rearrange all GO TRI Events.

Will I receive a refund on my GO TRI Event entry fee?

GO TRI Events are not delivered directly by British Triathlon, so we are unable to comment on specific refund policies. Please refer to your event organiser’s entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly. You can find your event organiser details via your GO TRI Event entry confirmation email.

GO TRI Active Sessions

How long are GO TRI Active sessions suspended for?

In England it is possible for GO TRI Active sessions to take place from Saturday 18 July.

GO TRI Active sessions don't currently take place in Scotland and Wales. See FAQs on club activities below for more information.

 

Will I receive a refund on my GO TRI Active session entry fee?

Yes, you will receive a refund for the GO TRI Active session, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

I booked on to a block of GO TRI sessions which have already started. The remainder of the sessions have been cancelled or postponed, can I have a refund?

Yes, you will receive a refund for the GO TRI Active sessions that have not yet taken place, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

You will not be refunded for sessions that have already taken place.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

Can I transfer from one GO TRI Active session to another?

No, you will need to cancel your place and start a new booking for your new session.

How can I continue my GO TRI journey?

British Triathlon have launched the AJ Bell World Triathlon Leeds 2020 Virtual Challenge which you can sign up to and complete a running and cycling challenge. There is a dedicated GO TRI challenge and you can sign up here.

From the 18 July, in England, GO TRI Active will relaunch and you can find your local session here.

How can I get in contact with GO TRI?

Please email info@gotri.org and we will be happy to help you.

Club and Coached Sessions

Why has British Triathlon taken the decision to open up clubs and coached activity?

The government guidelines for ‘a phased return to sport and physical activity’ published on 10 July 2020 as an updated version, allows for team sports to be delivered where multiple groups/bubbles of six led by one coach are arranged outdoors with no maximum number as long as Covid-19 Secure operations are ensured. Although triathlon isn’t technically a ‘team sport’, when delivered in clubs and coached sessions it is aligned mostly to this form of provision. The guidelines also allow for participation events to be delivered with no maximum limit on numbers.

We have produced strong guidance for clubs and coaches which set out how training environments are to be made Covid-19 Secure compliant. Central to this is the adoption of three mandatory practices. In addition, the guidance refers to four suggested scenarios we think cover many settings. However, they can be tweaked as long as the three practices are not broken. Central to operating is the number of qualified coaches each club/coached activity has, particularly Level 2 qualified. This basically dictates how many bubbles (and overall numbers of people) can be coached/in a club setting. There are also specific things that cubs MUST DO, for example having a Covid-19 Officer and producing an Action Plan and Risk Assessment.

Does this apply to England, Scotland and Wales?

This is just for England at the moment. Activity in Scotland and Wales is in line with devolved government’s guidelines. Guidance for the Home Nations is shown on our website, alongside the new guidance for England.

Why can’t Level 1 coaches deliver independently during Covid-19?

British Triathlon has adopted three practices that clubs and coaches must operate within during the Covid-19 period. They must be met for settings to be classed as Covid-19 Secure and for insurance to remain valid. The second of these practices is: All training and participation groups must be led by Level 2 coaches. Please refer to section 2:1 in the Club and Coach guidance for England.

The decision to only allow Level 2 coaches has been made by British Triathlon. This decision is based on a number of factors:

Remit of Level 1 coaches

This has changed significantly in the last 10 years. Those qualified from October 2016 do have a part independent remit. We do appreciate that there are some coaches with a lot of experience that could potentially run sessions, however this would create a complicated pathway to identify a small number of coaches who could only deliver limited coaching.

For further details on a coaching remits please visit the Learning Hub Remit for coaching qualifications guidance.

Risk assessment and safety planning

In line with our wider phased return to play, we are introducing a gradual phased return looking after our people. More facilities will be opening over the coming months and we will be reviewing this on an ongoing basis aiming to create guidance to support all coaches to return back to coaching as and when it is safe to do so.

Whilst the Level 1 remit does include elements, during Covid-19 there are increased areas to consider around hygiene and social distancing, making this a more complicated process that needs review by a senior coach.

Level 1 coaches can support delivery by Level 2 coaches as part of their session set up as identified in the return to play guidance.

Environment

Level 1 coaches have specific environments they can work in unsupervised, currently a lot of these are still closed. A Level 1 coach cannot deliver either open road or open water sessions.

We appreciate this will be hard for some clubs, and disappointing for coaches, however this is a unique situation that is still changing and we have to consider the wider sport and ensure participants have a safe & effective  return to being coached.

Where can I find further information for first aid requirements during Covid-19?

Further information on first aid can be found on the St John’s Ambulance website here.

Can we use single discipline coaches in our coaching session?

Yes, but only where the triathlon club has one or more Level 2 or above triathlon coaches already in place. It is the club’s responsibility to check the single discipline coach’s coaching qualification(s), DBS status and insurance. Insurance for these coaches is not provided by British Triathlon so the club is only insured to use them if they are independently insured either through another NGB or through private means. To safeguard our sport and ensure the overall integrity of the club’s operations, the Lead Coach for the triathlon club (who is the/a nominated Level 2 qualified coach or above) should review and keep a record of the session plan of any single discipline coaches being used to support and lead sessions. In these instances, the Lead Coach (or any other Level 2 triathlon coach or above aligned to the club) is not required to be on site during the single discipline coach’s session.

What are the coaching ratios for swimming pools when they open from the 25 July?

We will be publishing updated guidance on Monday 3 August 2020 which will include a new section on swimming (both pool and open water). For any clubs wishing to offer swim sessions in pools from 25 July 2020, they should use the existing guidance for clubs and coaches as an interim measure in terms of ratios, bubble numbers etc as set out in our ‘static environment’ setting.

What happens if there are local lockdowns?

In any areas where local lockdowns apply, now and in the future, all club, coach and event activity will cease to be allowed. We will communicate to clubs, coaches and event organisers in any of these areas as and when needed.

What if clubs don’t want to open up their provision in this way?

The guidance is for support clubs and coaches who do wish to open up their activity. It is in no way mandatory.

What if clubs don’t have enough coaches?

Clubs should take their own decisions about how to operate with the resources they have. We understand that limiting groups to qualified coaches will affect the number of members clubs can cater for. The guidance for clubs and coaches sets out four scenarios which might apply. The first of these offers an option for clubs with limited coaching capacity. Here, we advise just 3 bubbles of 5. Clubs could consider other options such as club sessions on more nights of the week/weekend. Also, we should be able to hold face-to-face coaching courses in some format later in the Autumn, so this is an option for clubs wanting to increase capacity for the medium-long term. Coaches can express an interest in new courses by emailing coaching@britishtriathlon.org.

Are clubs insured to operate under the guidance?

Yes, clubs and coaches (who hold British Triathlon coach membership) are insured to operate in line with the guidance produced. YOU ARE NOT INSURED if they do not operate within the guidance.

Coaches operating outside of a club setting and not holding British Triathlon coach membership are not insured.

Coaches who do not hold a Level 2 qualification are also not insured to lead the multi-bubble main session as lead coach whether they are coaching in a club, commercial setting or any other setting.

Why do clubs need a Covid-19 Officer? We have capacity issues with being able to recruit to this role/nobody in the club wants to take it on – what do we do?

A Covid-19 Officer is required to meet the needs of our insurers. It is also a requirement from the Department of Digital, Culture, Media and Sport for all community sport clubs. If clubs can’t recruit this role, they won’t be insured to operate.

There only four scenarios set out in the guidance document – is there flexibility in how we can set up club/coached sessions to meet our own circumstances?

There are only four scenarios because we are only offering suggestions as to how clubs and coached sessions could be set up. There is flexibility about how sessions can be set up. Our guidance, and in particular the three adopted practices, must always be met though.

How do I book onto the club and coach webinars?

Dates are being confirmed in each of the regions and then booking info will be launched.

What will be discussed on the club and coach webinars and why is British Triathlon holding them now?

We are holding them now because this is the main ‘return to play’ moment when much of our sport comes back to some form of longer-term normality. Agendas will be worked on over the next couple of weeks.

Our club won’t be able to get all members back training with the restrictions on bubble numbers. How do we deal with this?

This is going to be a long-standing issue as numbers are likely to be restricted for some time. Clubs need to take a medium-term view of this and agree an operating model for them to settle into. Training up additional coaches and activators is an obvious way forward, but it’s not a quick fix. Clubs could consider a ‘mixed model’ where they offer both virtual and ‘face-to-face’ activity with an alternating schedule for members to interact in the face-to-face activity. More sessions is also an option but depends on facility availability.

Our club can’t get access to facilities we need/had before in order to get up and running. What can we do?

Contact your Regional Manager to support with local authority/leisure operator/school connections and leverage. They will do all they can to assess the circumstances and try to resolve them.

I need help setting up my club/coached sessions – can British Triathlon help with this?

Regional Webinars will be arranged to support clubs and coaches so please sign up to these once they launch. Regional Managers are there to support clubs get back up and running. Our Coaching Team can also help coaches, whether British Triathlon members or not, by answering queries and supporting a return to coached activity.

Queries should be emailed to coaching@britishtriathlon.org. A member of our team will then respond to you directly.

When will formal qualification coaching courses start up again?

British Triathlon will start running face-to-face coaching qualifications again from October 2020. Bookings will be open from Monday 7 September 2020.

When will British Triathlon start processing DBS applications again?

Saturday 18 July 2020. For more information see the safeguarding section of our website here and the FAQs below. Alternatively, email dbs@britishtriathlon.org. 

Are GO TRI Active sessions still going ahead?

In England it is possible for GO TRI Active sessions to take place from Saturday 18 July.

GO TRI Active sessions don't currently take place in Scotland and Wales.

Can we still run virtual coaching and club activity?

Please do continue with any virtual coaching or club activity, either exclusively or as part of a mixed approach.

Can a club coach deliver virtual sessions and be covered by insurance?

Yes, if the session being delivered is within the coach’s remit and government guidelines.

In respect of any coaching or instruction that is undertaken remotely, it is strongly recommended that the insured coach should:

1.         at the commencement of the session, advise participants:

  •  that by participating they are doing so at their own risk;
  • a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before they participate;
  • to avoid activities if they have, or suspect they may have any current health concerns, injuries, aches and pains;
  • avoid the use of blades, weapons or sharp instruments of any description;
  • avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;

2.         ensure that sessions are conducted for the benefit of existing members/participants/contacts only who have demonstrated sufficient suitability to participate;

3.         continue to only instruct activities in which you are qualified to do so;

4.         record the session. Retaining the recording for a period of up to thirty-six (36) months may assist in any claim made against you;

What coaching qualification does a coach need to take a virtual/remote session?

A coach may take a virtual/remote session so long as they are qualified to take that session and are coaching within their remit. This would normally be a Level 2 or 3 coach. Coaches should follow normal operating procedures to ensure a safe and effective session.

Where can I find out what help I can get as a club who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

DBS Process

Can face-to-face ID document verification now be carried out?

Yes. Post-lockdown, the government guidance allows you to travel outside of your home. You should continue to follow government guidelines on social distancing, hand and general hygiene.

Can I travel to complete the ID document verification?

Yes. In line with government guidelines, you should avoid public transport if you can, and should cycle, walk, or drive wherever possible. The government has made the wearing of a face covering mandatory on public transport. If there is no alternative to using public transport, then you must wear a face covering.

Why does the verification have to be face-to-face? Why can’t a video call be allowed where both individuals can see each other and documents can be shown online?

Consideration was given to making use of videos calls in line with DBS guidance. However, British Triathlon has decided against this option because it would not be possible to ensure that every document shared in this way would be clear enough for identification purposes. The DBS requires any organisation using this method to subsequently ensure they have viewed all original hard copy documents as soon as face-to-face verification was enabled, and this would place an additional burden on the voluntary workforce.

What if I or the person I am meeting for the ID document verification meeting feels unwell and/or is displaying any symptoms of possible Covid-19 infection?

Do not go ahead with the ID document verification meeting if either party is feeling unwell and/or is displaying possible Covid-19 symptoms or is concerned they may have come into contact with someone who has the virus. Only re-arrange to complete the verification when any self-isolation period has ended, you feel well or have been advised by an NHS practitioner that it is safe to do so.

Membership

During the current circumstances are members covered with personal accident benefit for training at home, such as on training kit like turbos or running on a treadmill?

Provided your membership includes the personal accident benefit (Core, Core Coach, Ultimate and Ultimate Coach memberships only), this benefit will continue to operate should a member injure themselves whilst training at home, and provided members are following the most recent government guidance.

Can we freeze membership or get a discount?

Unfortunately, freezing membership is something we are unable to administer, as well as refunds beyond our 14 day policy. We absolutely understand that race licences are a key driver to taking out membership, however all other elements of membership still apply. For example the insurance that you have through your membership still covers you for training which currently, under Government advice, you can still do once a day whether that is a run or bike ride.

Community is more important now than ever and we promise to keep you connected, and motivated through this time. You will still have access to all the great discounts from our partners and we are working hard currently to give extra value to membership by means of virtual racing, and support with indoor training activities. Every penny of membership goes back into the sport, so it's vital we stick together to keep afloat, we really appreciate your support at this difficult and uncertain time.

In light of this season’s races being cancelled - will our Public Liability and Personal Accident Insurance still be valid if we are not training for a specific race?

All membership types cover you for training insurance. Please refer to the specific details in your membership insurance policy – this can be found at www.britishtriathlon.org

The policy will continue to respond in the usual way for both liability and personal accident cover. We are in unprecedented times at the moment, so usual training plans and routines cannot be completed. However, members are still covered to train, even if it isn’t towards a specific event, due to the fact there aren’t any at present.   

Members must be clearly out in the kit that they would usually train in (i.e. not on a lunchtime cycle break in jeans) and a training plan could also be used as evidence. However, members must also be adhering to Government guidelines. The most recent government instruction is that you may leave the house to go for a run, walk or cycle once a day. You must exercise alone or with members of your household.

 

I am a British Triathlon member. Am I still insured to compete at a non-permitted British Triathlon event?

Membership only covers you for insurance at British Triathlon sanctioned events, which means events that are permitted by us or sanctioned by us (ITU/ETU registered events, IRONMAN etc). If you choose to participate in an event that is not permitted by British Triathlon or one that has had the permit withdrawn (i.e. before 7 July), your insurance will be null and void for the event.

Does my coaching insurance cover me for delivering remote coached sessions?

Any coaching carried out must be undertaken within the remits of your coaching qualification and current government guidance, and you must hold the relevant level membership to cover you.

In respect of any coaching or instruction that is undertaken remotely, it is strongly recommended that the insured coach should:

1.         at the commencement of the session, advise participants:

  •  that by participating they are doing so at their own risk;
  • a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before they participate;
  • to avoid activities if they have, or suspect they may have any current health concerns, injuries, aches and pains;
  • avoid the use of blades, weapons or sharp instruments of any description;
  • avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;

2.         ensure that sessions are conducted for the benefit of existing members/participants/contacts only who have demonstrated sufficient suitability to participate;

3.         continue to only instruct activities in which you are qualified to do so;

4.         record the session. Retaining the recording for a period of up to thirty-six (36) months may assist in any claim made against you;

Great Britain Age-Group Team

I have registered for a qualifying event but there is currently is no racing. What can I do?

Athletes who have registered to take part in a qualifier but who cannot qualify due to a lack of race opportunities will be offered the option to carry their registration over for 2022 or they will be offered a refund of their registration fee as an alternative. 

You will also have the chance to register a race result to qualify for the 2021 ETU and ITU races, specific details of how this process will work will be released on each event webpage once they are updated and we will email everyone who has registered their intent to qualify for a 2021 team with details.

What are my options now that my ETU/ITU championship race has been postponed or cancelled?

Where British Triathlon holds your entry fee for a race that is cancelled, we will refund your entry fee in full. We will pay the race fees as late as possible given the uncertainty around travel that currently exists;

  • Where British Triathlon holds your entry fee for a race that is postponed, we will refund your entry fee in full if that is what you would like us to do;
  • Where a third-party race organiser holds your entry fee, we will lobby them to do the right thing and offer you a refund option;
  • Where your race is cancelled or where you are unable to race in a rescheduled event, we will refund your International Race Fee in full, no quibbles.

I’ve bought the 2020 GB Age Group tri-suit and team kit, can I still wear this next year?

Given the current circumstances and rescheduling of the large majority of the Age-Group championship races this season, British Triathlon has agreed with our official apparel partners to continue with the current trisuit for the British Triathlon Age-Group Team for the 2021 season. This decision has been made in the interest of the team and our Age-Group community with the full support of our partners. 

 

We will not be introducing a new trisuit for the 2021 season, but are working on plans to develop the leisure range. The existing suits will remain as the official British Age-Group kit in 2021 and will also be valid for racing during the 2022 season. The trisuit continues to be available to purchase through our merchandisers in the normal way.

What about flights and accommodation I’ve booked now the race is cancelled?

Please check your own travel insurance to see how to proceed. If you need us to, we can provide a letter of support which you can send to your travel insurance company if they need it. Please contact agegroup@britishtriathlon.org and state your name and the race you had entered. If you do decide to travel, please keep in mind any travel restrictions which you may need to adhere to.

What happens to my PQ, Q1, Q2, Q3, Q4, Q qualifying slot, can I carry it over to race next year?

The Age-Group management team are working on a number of scenarios and will share these with you as soon as possible regarding your opportunity to race for the GB team in 2021. We thank you for your patience during this time, we appreciate people want to make plans but we do need some time to put things in place. 

Once we do have a plan, we will communicate with each team by email to let everyone know their options.

How do I qualify for the Age-Group Team in 2021 if there are no qualifying races and / or less racing opportunities during the 2020 season?

Each 2021 Championship race will have its own set of qualifying criteria. Currently these events are still being updated on the list of Age-Group races for 2021 so please do visit the pages regularly and read each event webpage to see how you can qualify here.

Children and Young People

My child is entered into a Junior Race Series event. Are these also cancelled?

Some Junior Race Series events have been cancelled, including those up to 21 July. It may be possible that some events will run later in the year and more details will be published in due course

Is the Inter-Regional Championship going to take place in 2020?

The decision was made to cancel the Inter-Regional Championship this year due to the continuing COVID-19 outbreak. The decision to suspend the IRCs was seen as the only way to create a level playing field.  Should racing be possible at Mallory Park later this year, we will be offering Tristar 2 and Tristar 3 athletes the option to race in an open entry event.  

 

British Triathlon Coaching Courses

What happens to my course payment?

If your course has been postponed, we will arrange new dates for your course. If you are unable to do these, we will offer you a transfer to another course, or if you cannot do this, we will arrange a refund. Please allow us time to arrange alternative options, and we may not be able to advise of new dates until facilities are able to take bookings again.

My course has started - how will I finish?

We will contact each course to confirm this. We are looking at video assessments for the final days and rescheduling learning days.

My course has been postponed - what will happen next?

We are going to look at rebooking dates, but this may not happen straight away. We suggest that candidates begin the home study which will be supported by tutors. Once new course dates are confirmed, you will complete the course as normal.

Will I need to start my course again?

In most cases the answer is no. Any days attended or work completed will be counted in any future course.

Can I do the home study elements?

Yes, the learning hub will remain live and you are able to review the resources and submit work. Please allow extra time for marking. Please be aware of the current social distancing restrictions that may prevent some of the practical coaching requirements. We are looking at ways for the tutors to support via the hub.

I am working on my Level 2 practical coaching task, but it looks like I can’t directly coach for the moment due to the restrictions. What will happen?

We will allow extensions to the normal 12 week period with no additional charges.

How does this effect Level 2 Diploma course work?

You may not be able to coach your athlete during this period. We will offer extensions to the usual period for submissions - these will be 3-4 months (to be confirmed) and there will no additional charges.

How will I know what happens next?

We will contact each course via email to advise on options and next steps. We still plan to release the course programme for 2020/21 in the summer, but this may of course change. We will confirm this as soon as possible.

Event Organisers

Where can I find out what help I can get as a sports business who is suffering from this crisis?

There are a number of websites you can access:

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.businesssupport.gov.uk/

There are also specific Home Nations based initiatives for:

England: Sport England £195m fund: https://www.sportengland.org/news/195-million-package-help-sport-and-physical-activity-through-coronavirus

Scotland: Coronavirus Business Support Fund: https://www.bgateway.com/resources/coronavirus-business-support-fund

Wales: Covid-19 Support for Business: https://businesswales.gov.wales/coronavirus-advice

 

You can also access business support and guidance in:

England: your local LEP Growth Hub: https://www.lepnetwork.net/growth-hubs/

Scotland: Business Gateway: https://www.bgateway.com/

Wales: Business Wales: https://businesswales.gov.wales/coronavirus-advice

 

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Should I postpone or cancel my event?

In England, it is possible to stage permitted events from Saturday 25 July.

In Scotland, it is possible yo stage permitted events from Saturday 15 August.

However, it may not be feasible to stage your event. Where this is the case, you may wish to postpone or cancel your event at your own discretion as part of your contingency planning.

In Wales, events permits are suspended until further notice. Until notice is given that event permits will be issued, we ask that you consider suspending entries until such times as the position becomes clearer.

I have decided to postpone or cancel my event, what shall I do?

Once you have made the decision to postpone or cancel your event, you will need to inform your athletes, staff, volunteers, officials and contractors as soon as possible. Use both email and social media to make your announcements and telephone calls where required.

You must also inform British Triathlon so we can update your permit and make the required changes on the Event Organisers system and our websites – please email events@britishtriathlon.org

Can I postpone my event to a new date later in the year?

Yes. Once you have arranged a new date, please let us know and we will update the Event Organisers system for you. You will not need to re-register the event and your event details will be transferred to your new date.

If I postpone my event, when should I postpone my event until?

As you will appreciate the situation is very fluid, so we are unable to offer any guidance as to when a suitable date for your postponed event could be. As and when the picture becomes clearer and UK government instruction progresses, further updates will be provided.

If I postpone or cancel my event, do I need to provide refunds?

Your refund policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.

If I postpone or cancel my event, can I offer places in the rearranged event or another one of my events instead of refunds?

Your deferral policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.  

If I don’t have any event terms and conditions what should I do?

If your event terms and conditions do not detail event postponement or cancellation (or you do not have any terms and conditions), the legal position on refunds is unclear. The best thing is to try and reach agreement with your athletes on some basis that seems fair and reasonable. However, if you cannot resolve by agreement then you may need to seek separate legal advice.

If I postpone my event to a new date later in the year, will my event permit still be valid?

Yes. As long as your races, venue, routes and safety plans have not changed and you have contacted your authorities to confirm the new date, your event permit will be transferred to the new date. If your races, venue, routes and safety plans have changed, you will be required to update your pre-race information for review as part of the permitting process.

What support are British Triathlon providing?

British Triathlon will support you in making any changes on the GO TRI and/or British Triathlon Event Organisers system and online entry system and will work alongside Event Organisers providing general advice and guidance during these this time.

Is there any financial support available?

Triathlon England have been working with Sport England, particularly around the financial difficulties that event organisers such as yourselves might be facing. They have asked that anyone who has any financial difficulties email them at coronavirus@sportengland.org so that they can log the issues and concerns of those involved in the delivery of our sport.

Welsh Triathlon are currently in urgent discussions with the Welsh Government about short-term emergency funding that together we can make available to support clubs who are already experiencing financial difficulties, or who are likely to be in financial difficulties over the next twelve weeks or so. As you will appreciate, there are many challenges in confirming the details, but we’ll update event organisers as soon as we can.

Online Entry Systems

I am postponing my event, does the list of entered athletes transfer to the new date?

Yes. If the date of your event changes, the athletes already entered in that event will transfer across to the new date. However, if an athlete is unable to attend the rearranged date, they will need to be referred to your event terms and conditions.

I am cancelling my event, what happens to the athlete entry fees I have collected through the online entry system?

The income from your athlete entry fees has already been passed to you, as fees are transferred on a weekly basis. Any outstanding fees will be transferred to you within two weeks after cancelling your event.

As part of my events terms and conditions I am offering refunds. Can I refund athletes through the online entry system?

No, the online entry system cannot process refunds. The reason for this is because the income received from athlete entry fees has already been passed to you. You will need to refund any competitors via whichever method is easiest for you, such as bank transfer, cheque etc.

Can I transfer athlete entries between events?

No, you are unable to directly transfer athlete entries between two different events. However, there are two options available which can effect a change:

1.    Provide the athlete with a refund and request they enter your different event.

2.    Manually add an athlete using the information submitted from their original event entry. (Please note that; the payment that was made for the original event entry will not transfer into the new event which will result in discrepancies between event income and the number of athletes). Once this is complete, you can then withdraw the athlete from the original event. You may also need to request additional payment if there is a discrepancy between the cost of the events, but this is at your discretion and you will need to arrange this outside the online entry system.

Can I email all athletes through the online entry system?

No, there is no email functionality built into the online entry system, apart from resending entry confirmation emails. In order to contact all athletes, you will need to download their details and use their email addresses in a mass emailing programme or your email programme. Please ensure you maintain GDPR compliance at all times, including not sharing individual athlete email addresses.

Can I offer entrants a discount to a future event?

Yes, you can set up discount codes for any event, in one of two ways:

1.    Single use discount code – any number of these can be generated. Each code is unique and must be provided to athletes individually.

2.    Multi-use discount code – any number of these can be generated but they can be used multiple times. This code can be issued to as many athletes as you determine

Can I get the 4% transaction fee back?

No. Unfortunately we are unable to do this, as the transaction fee covers costs including bank charges and card handling fees which have already been paid to our providers. 4% of each individual transaction fee is retained by British Triathlon to pay these costs and we are unable to refund them.

Additional Event Organisers FAQs

GO TRI Equipment

I’ve received the equipment for my GO TRI Event but it has now been cancelled, can I keep the equipment?

Yes, all GO TRI equipment that has already been shipped and received can be kept and used for your future events.

I’ve got a GO TRI Event which is happening after 30 June and I haven’t yet ordered my GO TRI equipment - can I still submit an order?

Yes, all equipment order forms will still be processed, and you will receive your equipment within 2 weeks. Please submit all Equipment Order Forms to info@gotri.org. If circumstances change, we will update you in due course.

Future GO TRI Events

I am planning to organise a GO TRI Event in the future, what should I do?

If you are interested in running GO TRI events, please take a look at https://www.gotri.org/organise-your-event where you will find further information. Our dedicated team are on hand to support you every step of the way.

GO TRI Local

I would like to be involved in the GO TRI Local initiative.

We are still going to be launching the GO TRI Local initiative in the future, but we understand that some of your planned events may have to be rescheduled. Please continue to submit your expression of interest forms. We have extended the deadline for the EOI to 15 June – we don’t anticipate GO TRI Local delivery to take place until at least August . If you have any further questions please contact jennyvincent@britishtriathlon.org

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