COVID-19 FAQs

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Coronavirus/COVID-19 FAQs

General

What support is available for businesses who are suffering financial losses as a result of COVID-19?

The package of support being announced by the Government is being updated every day. You can find out the latest information here: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19

You might also find this information from the Sport and Recreation Alliance helpful for sporting organisations particularly useful: https://www.sportandrecreation.org.uk/news/politics/covid-19-business-support-measures-faqs

Can I still train?

Please follow the government instruction. You should stay at home and not have contact with other people. You may exercise once a day (walk, cycle or run) either on your own or with members of your immediate household and maintain social distancing at all times.

Can I still go open water swimming?

No. The government has issued clear instruction to stay at home and only travel if it is essential. Travel to an open water swim venue would not be classed as essential travel and would therefore be in breach of government instruction. We also understand that Public Health England has advised that open water swimming is an activity that is not currently permitted – the only forms of exercise allowed at this time are walking, running or cycling.

In light of the BTF and Home Nations decision to extend its suspension of triathlon activity until at least June 30th, what is happening to ITU and ETU Age Group races between now and June 30th and beyond?

We are in regular dialogue with colleagues at ITU and ETU. Currently, both organisations have a suspension in place until April 30th. We understand both Boards meet again next week and will discuss the suspension, alongside many other related topics. We have called for clarity on those Age Group races taking place between now and June 30th and hopefully beyond this date. We must wait for confirmation of this from ITU and/or ETU and the relevant LOC. Thank you for your patience and understanding and we will advise as soon as we know any more

Events

Is the AJ Bell World Triathlon Leeds in June going ahead?

Unfortunately, the decision has been made to postpone the AJ Bell World Triathlon Leeds that was due to run in June 2020. A new date will be announced shortly. Please visit https://leeds.triathlon.org/ for further information.

Will I get a refund on my event entry fee?

If the event is not run directly by British Triathlon, we are unable to comment on event specific refund policies.  Please refer to your event entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly.

For information about refunds from the AJ Bell World Triathlon Leeds, please refer to their own website at https://leeds.triathlon.org/

Will my event get rescheduled?

Please refer to your individual event organiser for this information.  

What measure is the government taking to support our sport and small business such as event organisers?

Along with other NGBs British Triathlon is involved in meetings between the government and sport and is appealing to government to provide support specifically for the Triathlon industry. We will communicate with all of our stakeholders as soon as there is anything to report. Meantime, we think it is essential that we all consider what measures we can take collaboratively to take great care of the people in our industry and think creatively about what we can do to mitigate the impact and prepare for recovery once the risks have dissipated.

GO TRI Events

How long are GO TRI Events cancelled for?

At the moment until 30 June. However, this date could be revised as government instruction changes. 

Will my GO TRI Event get rescheduled?

Please refer to your individual event organiser for this information.  Where possible, we are working with event organisers to rearrange all GO TRI Events.

Will I receive a refund on my GO TRI Event entry fee?

GO TRI Events are not delivered directly by British Triathlon, so we are unable to comment on specific refund policies. Please refer to your event organiser’s entry terms and conditions. If you have any further questions about cancelled or postponed events, please contact your event organiser directly. You can find your event organiser details via your GO TRI Event entry confirmation email.

GO TRI Active Sessions

How long are GO TRI Active sessions suspended for?

At the moment until 30 June. However, this date could be revised as government instruction changes. 

Will I receive a refund on my GO TRI Active session entry fee?

Yes, you will receive a refund for the GO TRI Active session, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

I booked on to a block of GO TRI sessions which have already started. The remainder of the sessions have been cancelled or postponed, can I have a refund?

Yes, you will receive a refund for the GO TRI Active sessions that have not yet taken place, if the session is cancelled or you cannot attend the new date. You will receive an email notification from your session deliverer with your options. If you require a refund, please respond to your session deliverer to request this. If you have not received an email from your session deliverer at least a week prior to your session date, please contact info@gotri.org.

You will not be refunded for sessions that have already taken place.

Please be patient as we process refunds. As we are sure you understand, we have a huge amount of events cancelled at the moment and it will take some time to work through them all.

Can I transfer from one GO TRI Active session to another?

No, you will need to cancel your place and start a new booking for your new session.

How can I continue my GO TRI journey?

We are planning some new activities to run through these challenging times, but it will take us a little time to get them up and running. In the meantime, there are plenty of ideas of fun activities to keep you going. Check out the DIY Tri and our Starting your Journey training guide.

How can I get in contact with GO TRI?

Please email info@gotri.org and we will be happy to help you.

Clubs

Although official club activity has been suspended, can we still do club rides in an unofficial capacity?

No. Please do not ride in groups as you would normally as a club. The government has been very clear that you must stay at home and not have contact with other people. You should only ride solo or with members of your immediate household until advised otherwise.

Should I attend my club training sessions?

British Triathlon has asked all clubs to cancel all events and activities in line with recent government instruction until at least 30 June.

How long are events and activities cancelled for?

At the moment until 30 June. However, this date could be revised as government instruction changes. 

Should we cancel all club activities and social events?

Yes, British Triathlon advice is for all face to face activities (whatever the nature) to be suspended until 30 June, in line with government instruction.

How long do we have to stop club activities for?

The current suspension is until at least 30 June but this date could be revised as government instruction changes. Any further changes will be communicated out to clubs.

What happens if we don’t suspend face to face activities/sessions?

You will be going against government instruction and British Triathlon advice, therefore club activities/sessions will not be insured during this period.

Can the club committee meet?

No, we advise that no face to face meetings take place. Arrange to meet online, there are several apps and online options available to do this.

Are GO TRI Active sessions still going ahead?

No, GO TRI Active sessions are club sessions and so will not be insured during this period. For further information specific to GO TRI, please refer to the GO TRI FAQs.

Does the suspension apply to junior sessions?

Yes, it applies to all club face to face sessions until 30 June.

Can a club coach deliver virtual sessions and be covered by insurance?

Yes, if the session being delivered is within the coach’s remit and government guidelines.

What coaching qualification does a coach need to take a virtual/remote session?

A coach may take a virtual/remote session so long as they are qualified to take that session and are coaching within their remit. This would normally be a Level 2 or 3 coach. Coaches should follow normal operating procedures to ensure a safe and effective session.

We are a commercial club. Can we carry on coaching group and 1-2-1 sessions?

No, you cannot coach any sessions, as this is going against government instruction.

Can club individuals arrange to train independently of the club?

The most recent government instruction is that you may leave the house to go for a run, walk or cycle once a day. You must exercise alone or with members of your household. Any contact between club members is not permitted under the current government instruction.

Should our club still be charging members whilst activities are postponed?

This should be considered on an individual basis as clubs operate different financial models.

Membership

I am a British Triathlon member. Am I still insured to train if events are all cancelled?

All membership types cover you for training insurance. Please refer to the specific details in your membership insurance policy – this can be found at www.britishtriathlon.org

I am a British Triathlon member. Am I still insured to compete at a non-permitted British Triathlon event?

Membership only covers you for insurance at British Triathlon sanctioned events, which means events that are permitted by us or sanctioned by us (ITU/ETU registered events, IRONMAN etc). If you choose to participate in an event that is not permitted by British Triathlon or one that has had the permit withdrawn (i.e. before 30 June), your insurance will be null and void for the event.

Does my coaching insurance cover me for delivering remote coached sessions?

Yes, if the session being delivered is within the coach’s remit and government guidelines.

Great Britain Age-Group Team

What will happen if my Age-Group Team qualification even is postponed or cancelled?

If a qualification event is postponed, qualification will still take place at the new date as long as this is more than 12 weeks before the 2021 international championship.

If an event is cancelled, we would award a qualifier in 2021 (with the same organiser if possible). We will look to hold a 2021 qualifier up to 12 weeks before the international championship. This would also allow those athletes who may have been ill in 2020, and were unable to race, a qualification opportunity.

If it is not possible to hold 3 qualification events; in order to offer the requisite number of Q’s then, “a submit your best result scenario” will be offered for the remaining places within an agreed timeframe (criteria to be set similar to non qual champs). Role downs will be allocated in the usual way.

What happens to my qualification if my International Age-Group Championship race is cancelled?

We are currently working with the relevant bodies about this and will advise as soon as we can. Please keep checking back to this page for further updates.

Children and Young People

My child is entered into a Junior Race Series event. Are these also cancelled?

British Triathlon has cancelled all events and activities in line with recent government instruction until at least 30 June but this date could be revised as government instruction changes.

BTF Coaching Courses

What happens to my course payment?

If your course has been postponed, we will arrange new dates for your course. If you are unable to do these, we will offer you a transfer to another course, or if you cannot do this, we will arrange a refund. Please allow us time to arrange alternative options, and we may not be able to advise of new dates until facilities are able to take bookings again.

My course has started - how will I finish?

We will contact each course to confirm this. We are looking at video assessments for the final days and rescheduling learning days.

My course has been postponed - what will happen next?

We are going to look at rebooking dates, but this may not happen straight away. We suggest that candidates begin the home study which will be supported by tutors. Once new course dates are confirmed, you will complete the course as normal.

Will I need to start my course again?

In most cases the answer is no. Any days attended or work completed will be counted in any future course.

Can I do the home study elements?

Yes, the learning hub will remain live and you are able to review the resources and submit work. Please allow extra time for marking. Please be aware of the current social distancing restrictions that may prevent some of the practical coaching requirements. We are looking at ways for the tutors to support via the hub.

I am working on my Level 2 practical coaching task, but it looks like I can’t directly coach for the moment due to the restrictions. What will happen?

We will allow extensions to the normal 12 week period with no additional charges.

How does this effect Level 2 Diploma course work?

You may not be able to coach your athlete during this period. We will offer extensions to the usual period for submissions - these will be 3-4 months (to be confirmed) and there will no additional charges.

How will I know what happens next?

We will contact each course via email to advise on options and next steps. We still plan to release the course programme for 2020/21 in the summer, but this may of course change. We will confirm this as soon as possible.

Event Organisers

Should I postpone or cancel my event?

  • If your event is scheduled to take place before 30 June – the recent government instruction is that no events can take place for at least three weeks. In line with British Triathlon’s recent decision, we ask that you postpone or cancel your event if it is due to take place before 30 June.

  • If your event is scheduled to take place after 30 June – we will be in touch in the coming days and weeks with further advice and guidance. You may wish to postpone or cancel your event at your own discretion as part of your contingency planning.

I have decided not to postpone or cancel my event, and plan to deliver my event before 30 June, what does this mean?

Your British Triathlon permit for your event will be invalid and we will not support your event. If you are a British Triathlon affiliated club utilising our public liability insurance, your insurance will be invalid. We will also be removing all events up to 30 June from our website, so your event will not be marketed across our channels.

We would advise anyone making this decision to consider their duty of care and contact the relevant authorities and your insurance company before proceeding.

I have decided to postpone or cancel my event, what shall I do?

Once you have made the decision to postpone or cancel your event, you will need to inform your athletes, staff, volunteers, officials and contractors as soon as possible. Use both email and social media to make your announcements and telephone calls where required.

You must also inform British Triathlon so we can update your permit and make the required changes on the Event Organisers system and our websites – please email events@britishtriathlon.org

Can I postpone my event to a new date later in the year?

Yes. Once you have arranged a new date, please let us know and we will update the Event Organisers system for you. You will not need to re-register the event and your event details will be transferred to your new date.

If I postpone my event, when should I postpone my event until?

As you will appreciate the situation is very fluid, so we are unable to offer any guidance as to when a suitable date for your postponed event could be. As and when the picture becomes clearer and UK government instruction progresses, further updates will be provided.

If I postpone or cancel my event, do I need to provide refunds?

Your refund policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.

If I postpone or cancel my event, can I offer places in the rearranged event or another one of my events instead of refunds?

Your deferral policy should be detailed within your existing event terms and conditions where it details your policy in the event of postponement or cancellation. Event terms and conditions can vary per event and you should follow your own policy that your athletes agreed to when they entered your event.  

If I don’t have any event terms and conditions what should I do?

If your event terms and conditions do not detail event postponement or cancellation (or you do not have any terms and conditions), the legal position on refunds is unclear. The best thing is to try and reach agreement with your athletes on some basis that seems fair and reasonable. However, if you cannot resolve by agreement then you may need to seek separate legal advice.

If I postpone my event to a new date later in the year, will my event permit still be valid?

Yes. As long as your races, venue, routes and safety plans have not changed and you have contacted your authorities to confirm the new date, your event permit will be transferred to the new date. If your races, venue, routes and safety plans have changed, you will be required to update your pre-race information for review as part of the permitting process.

What support are British Triathlon providing?

British Triathlon will support you in making any changes on the GO TRI and/or British Triathlon Event Organisers system and online entry system and will work alongside Event Organisers providing general advice and guidance during these this time.

Is there any financial support available?

Triathlon England have been working with Sport England, particularly around the financial difficulties that event organisers such as yourselves might be facing. They have asked that anyone who has any financial difficulties email them at coronavirus@sportengland.org so that they can log the issues and concerns of those involved in the delivery of our sport.

Welsh Triathlon are currently in urgent discussions with the Welsh Government about short-term emergency funding that together we can make available to support clubs who are already experiencing financial difficulties, or who are likely to be in financial difficulties over the next twelve weeks or so. As you will appreciate, there are many challenges in confirming the details, but we’ll update event organisers as soon as we can.

Online Entry Systems

I am postponing my event, does the list of entered athletes transfer to the new date?

Yes. If the date of your event changes, the athletes already entered in that event will transfer across to the new date. However, if an athlete is unable to attend the rearranged date, they will need to be referred to your event terms and conditions.

I am cancelling my event, what happens to the athlete entry fees I have collected through the online entry system?

The income from your athlete entry fees has already been passed to you, as fees are transferred on a weekly basis. Any outstanding fees will be transferred to you within two weeks after cancelling your event.

As part of my events terms and conditions I am offering refunds. Can I refund athletes through the online entry system?

No, the online entry system cannot process refunds. The reason for this is because the income received from athlete entry fees has already been passed to you. You will need to refund any competitors via whichever method is easiest for you, such as bank transfer, cheque etc.

Can I transfer athlete entries between events?

No, you are unable to directly transfer athlete entries between two different events. However, there are two options available which can effect a change:

1.    Provide the athlete with a refund and request they enter your different event.

2.    Manually add an athlete using the information submitted from their original event entry. (Please note that; the payment that was made for the original event entry will not transfer into the new event which will result in discrepancies between event income and the number of athletes). Once this is complete, you can then withdraw the athlete from the original event. You may also need to request additional payment if there is a discrepancy between the cost of the events, but this is at your discretion and you will need to arrange this outside the online entry system.

Can I email all athletes through the online entry system?

No, there is no email functionality built into the online entry system, apart from resending entry confirmation emails. In order to contact all athletes, you will need to download their details and use their email addresses in a mass emailing programme or your email programme. Please ensure you maintain GDPR compliance at all times, including not sharing individual athlete email addresses.

Can I offer entrants a discount to a future event?

Yes, you can set up discount codes for any event, in one of two ways:

1.    Single use discount code – any number of these can be generated. Each code is unique and must be provided to athletes individually.

2.    Multi-use discount code – any number of these can be generated but they can be used multiple times. This code can be issued to as many athletes as you determine

Can I get the 4% transaction fee back?

No. Unfortunately we are unable to do this, as the transaction fee covers costs including bank charges and card handling fees which have already been paid to our providers. 4% of each individual transaction fee is retained by British Triathlon to pay these costs and we are unable to refund them.

Additional Event Organisers FAQs

GO TRI Equipment

I’ve received the equipment for my GO TRI Event but it has now been cancelled, can I keep the equipment?

Yes, all GO TRI equipment that has already been shipped and received can be kept and used for your future events.

I’ve got a GO TRI Event which is happening after 30 June and I haven’t yet ordered my GO TRI equipment - can I still submit an order?

Yes, all equipment order forms will still be processed, and you will receive your equipment within 2 weeks. Please submit all Equipment Order Forms to info@gotri.org. If circumstances change, we will update you in due course.

Future GO TRI Events

I am planning to organise a GO TRI Event in the future, what should I do?

If you are interested in running GO TRI events, please take a look at https://www.gotri.org/organise-your-event where you will find further information. Our dedicated team are on hand to support you every step of the way.

GO TRI Local

I would like to be involved in the GO TRI Local initiative.

We are still going to be launching the GO TRI Local initiative in the future, but we understand that some of your planned events may have to be rescheduled. Please continue to submit your expression of interest forms. We have extended the deadline for the EOI to 15 June – we don’t anticipate GO TRI Local delivery to take place until at least August . If you have any further questions please contact jennyvincent@britishtriathlon.org

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