I have Core membership and am racing at an ITU/ETU event abroad and want to go out early to train, my Core membership doesn’t usually insure me for training abroad – am I covered?
If you have either Core, or Core Coach membership and you are attending an ETU or ITU championship that takes place outside of Britain you are covered for public liability insurance and personal accident cover as per the standard cover terms of your membership package for 4 days of training abroad leading up to the start of the event.
When will I receive my membership card?
Since March 2019 we have changed our policy on membership cards and you will now need to opt-in to receive the traditional plastic card that you may have received in previous years. New and renewing members will now default to a digital membership, which can be shown at registration direct from a mobile phone (screenshot or show the relevant page within your online membership account).
For NEW and NON-DIRECT DEBIT renewing members, you will be able to opt-in to receiving a plastic membership card during the purchase process. Those on DIRECT DEBIT will need to login to their online membership account and select 'Update Direct Debit Details' within the 'Manage Profile' section PRIOR TO their Direct Debit renewal in order to opt-in to receiving a card.
Plastic membership cards are normally sent out within 14 working days of joining or renewing. If you do not receive your plastic membership card, please email email@example.com for a replacement. If you wish to receive a plastic card after this point, you can purchase one for £5 by calling British Triathlon Membership Services on 01509 226153.
Please note that your digital membership card is valid in the same way as your previous plastic card and you can access this as an electronic / PDF membership card within your membership account at any time (see 'My Profile'). If you upload an image within your account the image will show on your electronic membership card. You can either print off the electronic card or show it from a smart device.
How long does my membership last?
Your membership lasts for one full calendar year from the month in which you join. For example, if you join on 10th June 2017, your membership is valid until 30th June 2018.
How can I manage my membership?
You can manage your membership in your personal membership area here.
How can I login to my personal member's area?
Use your membership number followed by the password you created when joining to log into My Account.
I have forgotten my password. Is it possible to change it?
Yes, you can reset your My Account password here. Your password reset email will go to the email address you have saved within your member’s account.
How can I change my personal/contact details?
You can change your personal details and address details within My Account. For club or name changes, please contact British Triathlon Membership Services.
How can I access my member benefits?
Details on how to access all your benefits can be found in My Account here. Some benefits will be distributed with your membership pack, whilst benefits specific to you will arrive via email where appropriate. To activate a particular benefit follow the instructions next to it. Please note that many of the codes work in conjunction with your membership number, and sharing these details with a friend will mean that you cannot access a particular offer, if they have already made a purchase of the product or service.
I have moved triathlon clubs, how do I change this on my membership card?
To change the triathlon club to which you belong, please email us at firstname.lastname@example.org. You can be a member of more than one triathlon club, but you cannot represent more than one club in races (there are exceptions for university/service units). You can change clubs once only per year. Applications to change club must be sent to British Triathlon Membership Services. If you will be racing at the Home Nation Relay Championships, your application must be received by British Triathlon Membership Services at least 28 days prior to the event as stated in our competition rule book.
What type of bikes are covered under the membership insurance benefit?
The membership insurance benefit provides cover for the use of bikes for training and event purposes only. This excludes cover for anyone using an illegal bike.