I have forgotten my password. Is it possible to change it?
Yes, you can reset your My Account password here. Your password reset email will go to the email address you have saved within your member’s account.
How can I change my personal/contact details?
You can change your personal details and address details within My Account. For club or name changes, please contact British Triathlon Membership Services.
How can I access my member benefits?
Details on how to access all your benefits can be found in My Account here. Some benefits will be distributed with your membership pack, whilst benefits specific to you will arrive via email where appropriate. To activate a particular benefit follow the instructions next to it. Please note that many of the codes work in conjunction with your membership number, and sharing these details with a friend will mean that you cannot access a particular offer, if they have already made a purchase of the product or service.
I have moved triathlon clubs, how do I change this on my membership card?
To change the triathlon club to which you belong, please email us at firstname.lastname@example.org. You can be a member of more than one triathlon club, but you cannot represent more than one club in races (there are exceptions for university/service units). You can change clubs once only per year. Applications to change club must be sent to British Triathlon Membership Services. If you will be racing at the Home Nation Relay Championships, your application must be received by British Triathlon Membership Services at least 28 days prior to the event as stated in our competition rule book.
What type of bikes are covered under the membership insurance benefit?
The membership insurance benefit provides cover for the use of bikes for training and event purposes only. This excludes cover for anyone using an illegal bike.
What is club discount?
I am over 85, why do I have to call to purchase a membership?
Unfortunately over 85's aren't eligible to be covered under our personal accident insurance cover which is included in our Core and Ultimate membership products and therefore we must manually process memberships for those over 85 and wishing to purchase a Core or Ultimate membership. We can then manually enable membership to be purchased and we can also explain that members over 85 aren't covered under the personal accident benefit.
I am a Triathlon England Member, does this mean I am not a British Triathlon Member?
British Triathlon is the national governing body for the Home Nations of Triathlon England, Triathlon Scotland and Welsh Triathlon. When you become a British Triathlon member, you will also choose which one of the British Triathlon Home Nations you want to become a member of: Triathlon England, Triathlon Scotland or Welsh Triathlon. This means that you are a member of British Triathlon and Triathlon England.
Do I have to be a member to take part in an event?
No. Non-members are welcome at most events listed on our website. However, the event organiser will charge non-members a Day Membership fee to compete. Also, to win titles and medals at your Home Nation's Championships or to represent Great Britain internationally you must be a British Triathlon member.
I am taking part in a sportive or running race, am I covered by British Triathlon membership insurance to do this as part of my training?
British Triathlon recognises that participation in single discipline competitions can comprise training for triathlon or multisport. However as these events are conducted in competitive environments that are not permitted by British Triathlon we cannot guarantee the safety of the events and therefore British Triathlon membership insurance cover does not extend to cover participation in single discipline competitions or events such as sportives. Members should seek to get insurance from the relevant governing body putting on the event under any day licence scheme they operate.