How can I contact British Triathlon Membership Services?
For any questions or feedback, please send an email to email@example.com. Alternatively, you can call us on 01509 226153. We are here to help Monday-Friday from 9-5.
Can I upgrade my membership before my renewal?
Yes, you can upgrade at any time during your year by contacting our membership team by email firstname.lastname@example.org or by phone on 01509 226153 (lines open Mon-Fri, 9am-5pm). Please note you can only upgrade once during a membership year.
What has happened to Coach Essential and Coach Plus memberships?
We have revamped our coach packages and as well as great added benefits the coach packages have new names. Coach Essential is now Core Coach, and Coach Plus is now Ultimate Coach. You can discover all there is to know about the coach packages here.
Do I have to be a student to qualify for your student prices?
Student membership is for adults aged 18-24years, you don't have to be a student to get this membership package.
I have Core membership and am racing at an ETU/World Triathlon event abroad and want to go out early to train, my Core membership doesn’t usually insure me for training abroad – am I covered?
If you have either Core, or Core Coach membership and you are attending an ETU or World Triathlon championship that takes place outside of Britain you are covered for public liability insurance and personal accident cover as per the standard cover terms of your membership package for 4 days of training abroad leading up to the start of the event.
When will I receive my membership card?
Effective 1 June 2020, Triathlon England will cease producing and sending out physical plastic membership cards.
Membership cards are now defaulted to a digital membership card, which can be shown at race registrations directly from a mobile phone (screenshot or show the relevant page within your online membership account).
Please note that your digital membership card is valid in the same way as your previous plastic card and you can access this as an electronic / PDF membership card within your membership account at any time (see 'View Membership Card' in the My Profile section).
How long does my membership last?
Your membership lasts for one full calendar year from the month in which you join. For example, if you join on 10th June 2017, your membership is valid until 30th June 2018.
How can I manage my membership?
You can manage your membership in your personal membership area here.
How can I login to my personal member's area?
Use your membership number followed by the password you created when joining to log into My Account.
I have forgotten my password. Is it possible to change it?
Yes, you can reset your My Account password here. Your password reset email will go to the email address you have saved within your member’s account.